Doorman

Operation

• Greet and welcome all guests at the main entrance

• Monitor and ensure smooth traffic flow at the driveway by directing cars and coaches accordingly

• Report on incidents/accidents at driveway and redirect traffic flow when required

• Assist guests with taxi requests and in loading, unloading and tagging of luggage for from taxi or luggage van

• Coordinate parking lots for VIP guests and ensure they are duly received

• Work hand in hand with car Valets to always ensure smooth traffic flow

• Be well versed with all shuttle and taxi booking charges to provide accurate information to guests

• Provide direction, information and/or assistance to guests as and when required

• Maintain general cleanliness of the entrance and main door areas, ensure that they are free of obstacles

• Be conversant with the events of the day and of daily Hotel activities

• Try to remember individual guests’ names especially VIP, repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service

• Alert Security or Duty Manager of suspicious looking person(s) / articles

• Assist Bellman in luggage duties when required