EN - Reservation Agent
Dubai, Dubai, ae, United Arab Emirates Full-time
- Handle Group and Individual Reservations inquiries via email, phone and WhatsApp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue
- Aims to upsell rooms and other services to maximize the profitability of the company
- Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
- Leases and cooperates with other departments as needed
- Creates reports or partake in projects as directed by management
- Assists other Business Units as and when needed
- Minimum 1 Years as a Reservations Agent
- Knowledge of Accor Distribution and Reservation systems is preferable
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus