Experience Specialist / Product Expert

As a Product Expert, you will be part of a passionate and knowledgeable team at Home Ground, a premium coffee showroom bringing together the Sage, Lelit, Baratza and Beanz brands within the BRG portfolio. You will bring these brands to life through exceptional coffee experiences, expert demonstrations and personalised customer interactions. Your primary focus will be delivering outstanding customer experiences by combining barista expertise, premium customer service and extensive product knowledge to inspire customers to get the very best from our brands.

Working within our showroom, you will prepare and serve premium coffee, welcome customers through personalized product demonstrations ( coffee machines) and bookable appointments, support masterclasses, retailer events and other customer experiences. You will also play an active role in live shopping, both behind the scenes and in front of the camera, while supporting reactive content creation, community management and Live Chat service to engage customers across our digital channels.

As Home Ground evolves, flexibility, collaboration, a passion for coffee and a strong desire to make every day unique will be essential to your success. You will work across all areas of the showroom, helping to deliver memorable experiences that build customer confidence, inspire product discovery and strengthen connections with our brands.

• Deliver exceptional customer experiences

• Operate and maintain Home Ground

• Support BRG events and Experience days

• Support live shopping and content creation

• Deliver customer engagement and sales

• Work collaboratively across Home Ground

• Embrace the Stellar Values: Own It, Be Can Do, Stay Curious and Work Smart

• Proven experience in sales, hospitality, retail or customer service.

• A genuine passion for coffee and enthusiasm for learning about our brands and products.

• Strong barista skills, or the ability to demonstrate these skills to the required standard following training.

• Excellent verbal and written communication skills with confidence presenting to individuals and groups.

• Confidence appearing on camera and supporting live shopping and digital content.

• Confidence engaging with customers both virtually and physically.

• An understanding of food hygiene and safe food handling, with a commitment to following all required procedures.

• Strong organisational skills, attention to detail and a proactive, flexible approach to work.