Front Office Receptionist

• Manage guest check-in, check-out, and accommodation processes in accordance with hotel policies and brand standards.
• Respond to guest requests, inquiries, and complaints promptly, efficiently, and professionally.
• Handle reservations, payments, billing, and daily front desk operations accurately and efficiently.
• Deliver exceptional guest service to maximize guest satisfaction and foster guest loyalty.

• Education: A university degree in Tourism and Hospitality Management or a related field is preferred.
• Experience: At least 2 years of experience in a similar position within the hospitality industry, preferably in a 5-star hotel.
• Language Skills: Good command of written and spoken English.
• Technical Skills: Proficiency in Opera PMS and Microsoft Office applications.
• Communication Skills: Excellent communication and interpersonal skills, with a strong guest-oriented mindset.
• Professional Appearance: Well-groomed, with strong presentation skills and clear diction.
• Attitude: Positive, energetic, and solution-oriented approach to work.
• Competencies: Strong problem-solving and crisis management skills.
• Teamwork: Ability to work effectively as part of a team and collaborate with colleagues.
• Flexibility: Ability to adapt to flexible working hours and shift schedules.
• Location: Candidates residing on the Asian side of Istanbul are preferred.

What We Offer

• Career development opportunities within Radisson Hotel Group.
• A dynamic and international working environment.
• Continuous learning and development programs.
• Competitive salary and employee benefits.