General Mgr I, New York (Empire State Building)

WHO WE ARE
At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.

Job Summary

The General Manager is most directly responsible and accountable for all aspects of managing our store and upholding the high standards of the Company and its reputation. The General Manager ensures that the store operates in a way that delivers excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.

The General Manager is the leader of store managers, supervisors, and retail associates who fluctuate between 85-100 employees and swell during the peak summer months with overseas students employed seasonally on cultural work visas.

General Management

• Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
• Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
• Works closely with store personnel, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll
• Actively operates with excellence, maximizing sales driving opportunities and actively planning to increase effectiveness within the store

Restaurant and Retail Operations

• Establishes and effectively prioritizes daily store activities
• Upholds the values of exemplary customer service by modeling behavior and leadership
• Monitors sales and labor cost issues on a daily basis with a goal to maximize profitability without sacrificing customer service
• Responds in a timely manner to all escalated customer service issues
• Maintains high standards of cleanliness, food/product safety, and branding requirements
• Properly uses POS system in all its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
• Works in tandem with regional manager to establish store plans that are attainable and growth-oriented
• Works in conjunction with regional manager and finance department to establish profit and loss for the store
• Maintains inventory levels at optimum efficiency through order placement via vendors and appropriate corporate personnel

People Management

• Performs payroll, scheduling, interviewing, selection, in-service training, and separation management in conjunction with the human resources and payroll departments
• Develops store personnel, especially the management team, using coaching, mentoring, and empowerment practices

Minimum Education & Experience Required

• High school diploma or GED required, Associate or higher degree preferred, especially with culinary or managerial emphasis
• 3+years of related experience in the restaurant or retail field at a managerial level
• Prior experience at a high-volume, casual dining establishment in a general manager or regional manager role preferred

Physical, Mental, & Environmental Requirements

• Occasional to Constant Repetitive Fine Manipulation (keyboarding, ten key, writing)
• Rare to Occasional Simple Grasping
• Rare to Occasional ability to lift and carry up to 50 pounds
• Occasional to Constant Sitting
• Occasional to Constant Walking
• Occasional to Constant Standing
• Rare to Occasional twisting of the neck and waist
• Rare to Occasional Reaching at or below the Shoulder level
• Ability to travel to various locations across the country
• Occasional to Frequent usage of verbal communication equipment (telephone, radio, cellular)
• Rare to Occasional Squatting/Bending/Stooping/Stretching

Salary Range: $67,312 - $90,000

To learn more about our benefits visit Corporate Careers | Ghirardelli, and select "Learn More" under Corporate, Manufacturing or Restaurant & Retail.

Ghirardelli's salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.

Ghirardelli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Where permitted by law, applicants for this position may be required to undergo job‑related background and drug screening. Qualified applicants with criminal histories will be considered for employment in a manner consistent with relevant state and local fair chance laws, including the California Fair Chance Act and the New York City Fair Chance Act, where applicable.