Head of Deployments
About the company
Our client is an industrial technology company.
The role
Raydar is recruiting for this role on behalf of our client. Lead and expand a field engineering group that installs and commissions technology in customer production facilities. Set weekly priorities, rescue struggling rollouts, support pre-sale conversations and shape how deployment services are packaged. This is a high-autonomy leadership position with significant travel to customer sites.
What you'll do
- Reset team priorities each week, assigning people to projects and rebalancing workloads when problems surface.
- Find enterprise rollouts that have stalled in any region and get them moving again, including handling difficult customer calls alongside sales colleagues.
- Present the deployment approach to mid-market and enterprise prospects before contracts are signed, and drive growth across additional sites.
- Recruit field engineers in the US and abroad, and coach them with prompt feedback after each customer visit.
- Conduct metrics, forecast and capacity reviews with company leadership.
- Bring field learnings into product planning and help establish deployment work as a regular chargeable service.
Requirements
What we're looking for
- 5+ years of relevant experience.
- Proven record installing technology on customer production floors and running complex rollouts spanning many sites or several countries.
- Experience building and managing a field engineering, professional services or implementation group.
- History of owning industrial automation projects from kickoff through go-live, working with controls, supervisory, operator interface, execution and data historian systems.
- Background in industrial automation, robotics or process manufacturing.
- A strong customer-first mindset, shown through concrete examples.
- Excellent people skills for working with customers and colleagues, including mentoring engineers.
- Willingness and ability to travel 25% to 50% of the time, including internationally.
- A university background in an engineering field is preferred.
Bonus points
- Experience making services a separately billed revenue stream.
- Experience creating partner models with third-party integrators.
- Experience growing a small early team into a much larger one.
Benefits
Compensation and benefits
- Base salary: USD 150,000 to 200,000 per year
- Equity
- Health, dental and vision coverage
- Life and disability insurance
- Retirement plan with employer match
- Commuter benefit
- Health and wellness benefit
- Professional development opportunities
- Bonus opportunities
Location and work model
- Boston, Massachusetts, United States
- On-site, 5 days per week in office
- Full-time
- Travel to customer sites of 25% or more