Head Therapist

• Supervise, train, and develop spa therapists to ensure exceptional treatment quality and guest service standards.

• Oversee daily spa operations, including therapist scheduling, treatment room preparation, hygiene, and safety standards.

• Monitor treatment and retail sales performance, implement sales strategies, and achieve revenue targets.

• Manage spa inventory, stock control, product displays, and supplier coordination.

• Assist the Spa Manager with recruitment, therapist assessments, performance appraisals, and team development.

• Collaborate with Front Office, Concierge, and Recreation teams to enhance guest experiences, promote spa services, and maximise revenue opportunities.

Requirements

• Minimum 2–3 years of experience in a supervisory role within a luxury hotel spa.

• Recognised certification or diploma in Spa Therapy, Beauty Therapy, or a related field.

• Strong knowledge of spa treatments, retail sales, and daily spa operations.

• Proven leadership, team training, and performance management skills.

• Excellent communication, guest service, and organisational skills.

• Strong commercial awareness with the ability to achieve sales targets.