Identity Engineer

Are you ready to get the Easygo Edge?

The Identity Engineer will help build - not just run - a new identity platform that every person and system at Easygo authenticates through.

What you’ll build with us:

It’s a greenfield project: standing up a modern cloud identity platform, and operationalising it. The foundation is only the start and we have so much more to build on top of that.

Alongside delivery, you'll grow into an identity subject-matter expert — partnering with engineering and product teams so they can build fast without having to worry about identity, making secure authentication, authorisation the easy path.

Success requires strong hands-on identity engineering skill, a collaborative and proactive mindset, clear communication, and the ability to balance reliable day-to-day operations with continuous improvement in a fast-moving environment.

We know that innovation ignites when we build and create together, in person. This is a full-time opportunity at our Melbourne office. You’ll work right where it all happens, surrounded by our fearless crew shipping high-impact work.

Who is Easygo?

We’re a high-growth, high-velocity tech company with millions of eyeballs on us every day. We’re building the future of fearless tech. We’re the creators behind some of the most popular brands including Stake, KICK and Easygo Games. While they command a fierce global following, our crew is employed directly by Easygo and that’s where the real fun happens.

We’re always looking for people who are hungry, humble and move fast. People who are ready to Unify, Disrupt and Evolve with us. With us you’ll grow faster and go further. Your work has impact. And that gives you an edge you can’t get anywhere else.

The impact you’ll make:

• Build and administer the workforce identity platform, including sign-on and MFA policies, applications, groups and connectors — across multiple environments and entities.
• Configure and maintain authentication and authorisation: SSO (SAML, OIDC/OAuth 2.0), adaptive/conditional access, MFA enrolment and recovery, and session policy.
• Engineer and support identity governance (IGA) capability as it matures, including access requests, approvals, time-bound and privileged access, and periodic recertification.
• Own and improve the IaC (configuration as code) (e.g. Terraform) to make changes reviewable, repeatable and promotable across environments.
• Automate recurring identity operations to reduce manual effort and handoffs, tracking that reduction as a measure of impact.
• Design and tune risk-based authentication: use various signals to challenge or block risky sign-ins in real time to drive detections and automated response.
• Act as a go-to identity subject-matter expert and escalation point for IDAM across the business, including platform risks, cross-system issues and incidents, ensuring corrective and preventative actions are documented and implemented.

Your track record:

Essential

• 4+ years’ hands-on identity and access engineering in a mid-to-large or fast-growing organisation, owning an enterprise IdP end-to-end and experience in identity migration projects.
• Strong practical experience with a workforce IdP (PingOne highly regarded; equivalent enterprise IdP experience such as Okta, ForgeRock or similar is transferable).
• Experience treating identity as code — Terraform or similar IaC, version control, and CI/CD-style change management.
• Experience with AI coding and agent tools such as Claude, Cursor or Copilot as part of daily engineering.

Bonus points if you also have:

• Experience with implementing PAM solutions on an enterprise level is highly desirable.
• Understands common identity architecture patterns (identity-aware proxy, service-to-service authentication, token exchange and delegation, federation)
• Exposure to security of AI agents: delegated (on-behalf-of) access, scoped and short-lived credentials, MCP server authorisation, prompt-injection risks, and keeping humans in the loop for high-impact actions
• Background in a technology, gaming or high-growth environment operating across multiple regions.

Are you ready to get the Easygo Edge?

The IT Support Manager will provide technical, hands-on leadership to the IT Support Officers and act as the escalation for complex IT problems in a fast-paced, global organisation. The role will sit at the intersection of technical delivery, people leadership, and service operations in a newly-created, hands-on technical leadership role.

What you’ll build with us:

You'll be the technical bridge between our IT Support Officers and the Sys Admin team — the person IT Support escalates to when tickets get hard, and the person Sys Admins can confidently hand work down to. You'll own day-to-day service desk operations, but you'll also be expected to roll up your sleeves on complex troubleshooting across endpoint, identity, networking, AV and SaaS.

You'll get to combine deep technical capability with people leadership to drive high-level internal customer service across technology solutions.

We know that innovation ignites when we build and create together, in person. This is a full-time opportunity at our Melbourne office. You’ll work right where it all happens, surrounded by our fearless crew shipping high-impact work.

Who is Easygo?

We’re a high-growth, high-velocity tech company with millions of eyeballs on us every day. We’re building the future of fearless tech. We’re the creators behind some of the most popular brands including Stake, KICK and Easygo Games. While they command a fierce global following, our crew is employed directly by Easygo and that’s where the real fun happens.

We’re always looking for people who are hungry, humble and move fast. People who are ready to Unify, Disrupt and Evolve with us. With us you’ll grow faster and go further. Your work has impact. And that gives you an edge you can’t get anywhere else.

The impact you’ll make:

Team Leadership & Development

• Lead, coach, and develop a team of IT Support Officers, setting clear performance expectations and holding regular 1:1s and team rituals
• Build a culture of ownership — your team should be proud of what they deliver, not just closing tickets
• Ensure each team member's yearly individual and developmental goals, along with their 90-day goals, are set, tracked, and adhered to — with regular check-ins to keep progress on course
• Conduct performance reviews, recognise wins, and manage underperformance constructively
• Develop onboarding programs and ongoing training pathways so your team is always levelling up
• Ensure that rosters and coverage models provide adequate support for the business during Australian operating hours.

Technical Leadership & Escalation

• Act as the senior technical escalation point for the IT Support team — own complex troubleshooting across macOS/Windows endpoints, Google Workspace, identity and access, networking, and SaaS applications
• Bridge the Support and Sys Admin functions — know when an issue stays at L1/2 and when it warrants L3 engagement
• Mentor IT Support Officers technically — pair on tricky tickets, run technical deep-dives, and lift the team's diagnostic capability over time
• Contribute to platform improvements alongside the Sys Admin team — spot recurring tickets that point to deeper systems issues and help drive permanent fixes rather than repeat workarounds
• Maintain hands-on technical credibility — the team should respect your technical judgement as much as your leadership

Service Desk Operations

• Own the day-to-day operation of the IT service desk via Jira Service Management — queue health, ticket quality, SLA adherence
• Triage and prioritise incoming requests and incidents based on urgency and business impact, escalating to Sys Admin as appropriate
• Be accountable for service desk KPIs: resolution times, first-response rate, backlog, and user satisfaction (CSAT)
• Produce regular reporting for IT leadership on helpdesk performance, trends, and opportunities for improvement
• Ensure project work
• Manage the escalation path clearly — know when to own it, when to delegate and when to escalate

Process & Continuous Improvement

• Identify and implement process improvements that reduce ticket volume, shorten resolution times, and improve self-service capability
• Develop and maintain runbooks, knowledge base articles, and SOPs so your team can resolve issues consistently and efficiently
• Drive adoption of ITIL-aligned practices without the bureaucracy — keep it lightweight and practical
• Support the transition of IT projects into BAU by building operational processes and training the team before go-live

End User & Office Support

• Ensure your team delivers excellent support across hardware, software, network connectivity, and SaaS applications for a mixed macOS/Windows fleet
• Oversee AV and conferencing equipment support across all office locations — meeting rooms need to just work
• Support joiners, movers, and leavers through IT onboarding and off-boarding processes, working closely with People & Culture
• Manage IT asset lifecycle — procurement, deployment, tracking, and disposal — with accurate records maintained at all times

Vendor & Stakeholder Management

• Manage relationships with hardware, software, and service vendors relevant to the service desk function
• Coordinate with Finance and IT leadership to procure hardware and SaaS tools efficiently and in line with budget
• Be a visible and credible representative of the IT function in business conversations — you'll deal with stakeholders at all levels
• Contribute to IT policy development and ensure the team operates in line with Easygo's security and compliance standards

Your track record:

Essential

• 5+ years' experience in a technical role eg systems administrator or systems engineer
• 2+ minimum years' experience leading an IT service desk or helpdesk team, including direct people management
• Strong grasp of service desk operations — SLAs, CSAT, ticket hygiene, queue management, ITIL and KPI reporting
• Hands-on technical capability across technical support: macOS, Windows, networking basics, SaaS application support
• Experience with the Atlassian suite - specifically JSM
• Familiarity with Google Workspace administration and MDM tooling (e.g. FleetDM, InTune)
• Ability to stay calm under pressure, triage effectively, and lead your team through high-volume periods or incidents
• Strong communication skills — you can explain the technical to non-technical stakeholders without losing them

Bonus points if you also have:

• ITIL Foundation certification or equivalent working knowledge of ITIL practices
• Experience in a high-growth, fast-paced tech or enterprise business
• Exposure to IT asset management, SaaS lifecycle management, or procurement
• Comfort with data and reporting — able to pull meaningful insights from ticket data and present them clearly
• Awareness of compliance frameworks and how they intersect with IT support operations

Benefits that give you the Easygo Edge, so you can build the future of fearless tech with us:

Disrupt: we push boundaries and play to win

• Ballots for major sporting and music events
• Time with our partners and ambassadors, and exclusive office sessions with leading streamers, creators and industry guests
• Spin the Wheel Fridays on your birthday and work anniversary, with prizes up to $1,000 or a car
• EV subscriptions, novated leasing, energy savings through Origin, and everyday discounts and cash back through Paylab Rewards

Evolve: we’re in constant motion, personally and professionally

• The ultimate sandbox: 1 in 3 of our people level up their role every year. If you deliver, you move.
• Market-synced pay, a performance-based bonus and a high-value referral bonus
• 30 days combined annual and personal leave for full-time employees
• 18 weeks paid parental leave for primary carers and 2 weeks for secondary carers, plus a 12-week return to work with fully paid Fridays off
• Employee Assistance Program for you and your family, and 7% off Bupa health cover with extras waiting periods waived
• Wednesday massages, a meditation space, parenting facilities, and bike storage, lockers and showers for active commuters

Unify: we move as one and win together

• Daily catered breakfast, free barista coffee, juices and smoothies, and snack walls and drink fridges on every floor
• Pool tables, table tennis, gaming consoles, an F1 simulator, social sports teams and the Corporate Games
• Mid-year and end-of-year celebrations, team budgets for wins and milestones, and a paid volunteer day each year

Benefits apply to Australian-based employees, are subject to eligibility and program terms, and may change.

We play fair. We hire fair.

True to our value of ‘Play fair’ we always hire fair. Our work and our brands are fuelled by our diverse culture. We hire for talent and grit. But we never discriminate. Your race, religion, nationality, gender identity or expression, sexual orientation, age, marital, veteran, or disability status won’t affect our hiring decision, or your trajectory here. Come as you are and get the Easygo edge.