IT Internship

About the role

• We are currently seeking a highly motivated and detail-oriented long-term IT Intern to join our team for a part time, remote internship. This role is ideal for a 3rd or 4th year university student or a recent graduate who wants to gain hands-on experience in IT operations within a fast-paced and international work environment. As an IT Intern, you will assist the IT team in managing internal support tickets, helping with employee onboarding and offboarding processes, and providing day-to-day technical support to team members. You will also contribute to maintaining smooth IT operations and improving team efficiency by supporting troubleshooting processes and routine IT tasks.

What you'll do

• Assist in managing and resolving internal IT support tickets
• Support the onboarding and offboarding process by preparing devices, accounts, and system access for employees
• Provide day-to-day technical support to team members for hardware and software issues
• Help troubleshoot common IT problems and escalate more complex issues when necessary
• Assist with setting up and maintaining laptops, user accounts, and workplace tools
• Help document IT processes and maintain internal knowledge bases
• Support the IT team in ensuring smooth operations of internal systems and tools

Qualifications

• Currently studying 3rd or 4th year or recently graduated in Computer Engineering, Software Engineering, Information Systems, or a related field
• Basic knowledge of IT support, operating systems, and common workplace tools
• Familiarity with Windows/MacOS environments
• Strong problem-solving and communication skills
• Ability to work in a fast-paced and collaborative environment
• Good command of English (written and spoken)
• Interest in gaining practical experience in IT operations and support