IT Senior System Technician

The System Senior Technician will run the day-to-day operations of the IT section of SGS MCNet under the supervision of systems supervisor.

Responsabilities

• Platform Operations and Enhancements;
• Equipment testing and system programming/configuration
• Monitoring services of Data Centre, Disaster Recovery, SGS MCNet Office and serviceable Remote sites
• Platform demos and training to end users
• Operate trouble ticketing and other Operational support systems
• Support the IT department with server and PC configurations in systems deployment, correction, and termination.
• Support of users
• Attend to any other assignment as may be given to him from time to time;
• Be accountable for the safeguarding the security of information within their custody
• Ensure sufficient qualified staff to maintain the MCNet Single Electronic Window and all supporting back-office IT services.
• Complete all mandatory training lunched in SGS campus related to IT Security Awareness and data safeguard.
• Operate and maintain on a day-to-day basis the company’s main and disaster recovery datacenter.
• Manage the specialist IT staff responsible for maintaining the applications and servers hosted within the company’s IT infrastructure.
• Platform support and enhancements;
• Creating, solving and closing trouble tickets from system related issues;
• Liaison with platform providers and clients on platform queries;
• work hand in hand with Network team to ensure smooth operations for both the data centre and SGS Mcnet offices;
• Provide it support to clients and staff;
• Maintenance of It infrastructure;
• QA/QC on platform registrations of installations;
• Registrations of installations on SGS platform and the main platform;
• Help develop platform FAQS from troubleshooting;
• Make site visits to clients to explain platform functions as necessary;
• Keep attend to any other assignment as may be given to him time to time;

• Honor Degree in information security, Computer Science, Information Systems, Electronics.
• Diploma in Technical related field from a recognized institution.
• Preferred Certification/ in ISO 9001 and 27001
• ITIL and A+ Certification.

Expirience

• A minimum of 4 years in similar positions.
• A large network and working with LAN / WAN technologies, Wired networks / Wireless Wifi / WiMax / Leased Lines
• Cisco networking equipment

Competencies

• Cybersecurity Expertise
• Technical Proficiency and Innovation
• Strategic Planning and Execution
• Excellent Organizational Skills
• Problem-Solving and Critical Thinking
• Change Management and Adaptability
• Effective Conflict Resolution Skills
• High ethical standards and commitment to confidentiality.
• Ability to Delve into Site-Specific Details and Develop Solutions to Complex Issues
• Demonstrable Experience in Assisting with the Creation and Maintenance of a Positive Business Culture, Achieving the Right Balance Between Rules and Values