Lead Dynamics 365 Solution Architect & Squad Lead

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your Role:

As a Lead Dynamics 365 Solution Architect & Squad Lead, you will own the end-to-end architecture, technical design, delivery governance, and operational success of enterprise Microsoft Dynamics 365 CRM and Power Platform solutions. You will lead multidisciplinary delivery squads, define scalable and secure architecture standards, provide technical leadership across development and integration teams, and ensure successful delivery across implementation, enhancement, modernization, and application management engagements.

What Will You Do:

• Lead the end-to-end architecture, design, and delivery of Microsoft Dynamics 365 CRM, Power Platform, Dataverse, Azure, and enterprise integration solutions.
• Translate business, functional, data, integration, security, and operational requirements into scalable, secure, and supportable technical solutions.
• Design solutions leveraging Dynamics 365 Sales, Customer Service, Customer Insights, Power Apps, Power Automate, Power Pages, Dataverse, and related Microsoft technologies.
• Lead multidisciplinary Agile squads comprising architects, developers, functional consultants, integration specialists, testers, and support teams.
• Define architecture standards, reusable patterns, security frameworks, ALM practices, development governance, and quality assurance processes.
• Architect and govern enterprise integrations using Dynamics 365 APIs, Dataverse APIs, Azure Functions, Logic Apps, API Management, Service Bus, and REST services.
• Oversee data architecture, migration, modernization, release management, DevOps, environment strategy, and production support governance.
• Act as the primary technical authority for stakeholders, driving architecture decisions, risk management, technical reviews, modernization initiatives, and continuous improvement programs.

Your Future at Kyndryl
At Kyndryl, we understand the importance of investing in our employees' professional growth and development. In Network Services, you can expect to receive a lot of support for training programs to keep your skills and knowledge up to date with the latest industry trends and technologies. By joining our team, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for our customers – including new wireless and 5G technologies – not yet adopted by most companies.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience:

• 10–15 years of experience, including significant experience delivering Microsoft Dynamics 365 CRM/Customer Engagement solutions in Solution Architect, Technical Architect, Technical Lead, or Squad Lead capacities.
• Deep expertise in Dynamics 365 Sales, Customer Service, Dataverse, Power Apps, Power Automate, and Power Platform architecture.
• Strong hands-on development experience with C#, .NET, Plugins, Custom APIs, JavaScript, TypeScript, Web Resources, and Dynamics 365 extensibility frameworks.
• Proven experience designing enterprise integrations using Dynamics 365 Web API, Dataverse APIs, REST APIs, Azure Functions, Logic Apps, API Management, Service Bus, and Azure integration technologies.
• Strong expertise in Dynamics 365 security architecture, including Business Units, Security Roles, Teams, Hierarchy Security, Record Sharing, and Field-Level Security.
• Experience leading enterprise-scale data migration, transformation, cleansing, deduplication, reconciliation, and data modernization initiatives.
• Strong experience with Azure DevOps, Git, CI/CD, Power Platform Pipelines, Managed Solutions, Environment Management, Release Management, and Application Lifecycle Management (ALM).
• Proven leadership experience managing Agile delivery squads, conducting architecture reviews, mentoring technical teams, driving technical governance, and engaging with senior business and technology stakeholders.

Preferred Professional and Technical Expertise:

• Experience with Dynamics 365 Customer Insights, Field Service, Omnichannel for Customer Service, Customer Service Workspace, or Contact Center solutions.
• Experience developing Power Apps Component Framework (PCF) controls, Power Pages solutions, and Microsoft Copilot Studio implementations.
• Strong knowledge of Azure Key Vault, Application Insights, Azure Monitor, Microsoft Entra ID, Managed Identities, and cloud security best practices.
• Experience with enterprise migration and administration tools such as SSIS, KingswaySoft, XrmToolBox, Plugin Registration Tool, Ribbon Workbench, and Configuration Migration Tool.
• Relevant Microsoft certifications in Dynamics 365, Power Platform, Azure Solutions Architecture, or Power Platform Solution Architect Expert are highly desirable.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.