Liaison Officer

To provide end-to-end support for cross-border payment requests and queries, ensuring accurate review, validation and processing of instructions, investigations, effective resolution of payment exceptions, and timely stakeholder engagement within agreed service level agreements.

Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required
Corrective Actions
Operations
1-2 years
Broad knowledge and practical work experience within a payments processing area

1-2 years
Knowledge and practical experience with using computers and relevant programmes and systems to capture and upload data is preferable

1-2 years
Previous banking knowledge is preferable. Previous experience from a graduate programme or learnership

Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Checking Things
• Developing Expertise
• Establishing Rapport
• Following Procedures
• Generating Ideas
• Interacting with People
• Meeting Timescales
• Producing Output
• Taking Action
• Upholding Standards

Technical Competencies:

• Client Servicing
• Data Analysis
• International Market Knowledge
• IT Systems
• Local Market Knowledge
• Query Resolution
• Risk Reporting