Mental Health Specialist (ER & Crisis), Evenings & Weekends

Your role as Mental Health Specialist (ER & Crisis), Evenings & Weekends

Reporting to Annabel Tremblay, Manager, Mental Health Specialists, the mission of the Mental Health Specialist (ER & Crisis) is to assess, manage, and prioritize high-risk mental health cases within the Dialogue platform. This role ensures safe, timely, and clinically appropriate intervention for members experiencing acute distress or elevated risk.

What you'll be doing

• Conduct suicide risk and crisis assessments (including C-SSRS and other clinical tools)
• Triage and manage high-risk and urgent mental health cases in a high-volume environment
• Provide crisis intervention, safety planning and de-escalation support
• Determine risk level and appropriate clinical pathway (internal or external escalation), coordination with emergency/community resources
• Collaborate with medical, nursing, and primary care teams for continuity of care
• Maintain clear, accurate, and clinically sound documentation
• Support member navigation to appropriate services
• Contribute to continuous improvement of crisis and triage protocols

We'd love to hear from you if you have

• Bachelor's degree in a mental health or human relations field
• 2+ years of intervention experience as a social worker (or similar role) with a population presenting with challenges related to mental health including being comfortable with psychosocial assessments
• Available to work 32 hours per week including weeknights and weekends
• Very good knowledge of community and institutional resources
• Desire to work in an environment that encourages autonomy, professionalism and versatility
• Attracted by an innovative environment, as well as an ease with computer tools
  
  

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Benefits plan, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up