Mortgage Loan Processor
Job Summary:
The Loan Processor is responsible for managing the mortgage loan process from application to closing. This role involves gathering and verifying financial information, reviewing loan applications for compliance, liaising between the borrower and underwriter, and working with mortgage aggregators to ensure a smooth and efficient loan approval process.
Key Responsibilities:
Collect and review loan applications and supporting documents to ensure completeness and accuracy.
Request information from clients and conduct thorough reviews.
Obtain and verify necessary financial information, including income, assets, and credit reports.
Conduct credit checks and cross-check with disclosed liabilities.
Ensure all loan applications comply with Australian lending regulations and guidelines.
Review Cashdeck for Livex and undisclosed liabilities.
Act as a liaison between borrowers, underwriters, mortgage aggregators, and other stakeholders to facilitate the loan approval process.
Work closely with mortgage aggregators to submit loan applications, track progress, and resolve any issues that arise.
Order valuations and manage post-approval to settlement process.
Prepare and submit loan files to mortgage lenders and banks for approval.
Track and follow up on loan applications to ensure timely processing and approval.
Address and resolve any issues or discrepancies that arise during the loan processing stage
Provide exceptional customer service to borrowers, answering their questions and guiding them through the loan process.
Conduct CCR (comprehensive credit reporting) and cross check against disclosed liabilities
Request outstanding documents based on CCR including (if applicable):
Credit card statements
Personal loan statements
Car loan statements
HECS statements
Check Cashdeck (or whatever software is being used); OpenBanking for undisclosed liabilities and cross check against Declared Livex/HEM
Correspond with client for any outstanding information
Complete high level/initial serviceability check on Quickl (for PAYG/simple apps)
Conduct pricing request and product comparison on a case by case basis
Prepare AOL for submission
Qualifications:
Experience: Must have 2 years of experience in Australian mortgage loan processing
Knowledge: Strong understanding of Australian mortgage lending regulations and guidelines.
Skills: Excellent analytical, communication, and organizational skills. Proficiency in mortgage processing software and Microsoft Office Suite.
Strong understanding of mortgage underwriting processes and loan types.
Preferred Attributes:
Attention to detail: High level of accuracy in reviewing and processing loan applications.
Problem-solving: Ability to address and resolve issues efficiently.
Client-oriented: Strong focus on providing excellent client service.
Time management: Ability to manage multiple tasks and meet deadlines.
Ethical standards: Commitment to maintaining confidentiality and integrity in all dealings.
Tools and Software:
CRM Systems: Proficiency in using CRM systems like Quickli, Apply Online, Mercury and Property Hub to track and manage client interactions.
Aggregator Platforms: Familiarity with mortgage aggregator platforms such as AFG, Connective, SFG or PLAN Australia.
Technical Requirements:
Equipment is self-provided
Computer:
RAM: 8GB
CPU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest)
HDD/SDD: 512 GB
Operating System: Windows 11 Home or Pro
Accessories:
Power Backup: Powestation, Powerbank, UPS, etc.
Extra Display: Secondary/External Monitor
Audio & Video: Noise-Cancelling Headset + Web Cam
Internet:
Internet Speed: 40-50 Mbps minimum bandwidth speed for both Downloads and Uploads.
Contractor Perks & Rewards:
20 Paid Time Off
Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract).
Annual Trip – connect with the broader Wingman community in person.
Dedicated Support Contact (CSM) – someone to help you succeed and stay connected.
Access to a Network – collaborate with fellow contractors and onshore specialists.
Opportunities to Upskill – optional sessions, peer learning, and developmental pathways.
More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.
High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments.
Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes.
Advisory Support – HR, Tax, and setup guidance available to make contracting seamless.
100% Work-From-Home Contracts – all engagements designed for remote delivery.
Pre-engagement requirements for Independent Contractors:
BIR as you are a contractor (Required to submit any contributions required by the government.)
NBI or Police Clearance
Any Government-issued ID
Please note:
Only qualified candidates will be invited for an interview.
As published by recruitee · 40 questions · 5 written answers
Basics
Full name, Email, CV, Phone
Short answers (12)
- If Yes, please fill-out their name below: optional
- If no, please explain why?
- For Currently Employed Applicants, what motivated you to apply for this position while still employed?
- If selected, how soon would you be able to transition to this new role?
- If you have held multiple positions in a short timeframe. Can you explain the reasons for changing jobs frequently?
- For Unemployed Applicants, can you explain the reasons for your current unemployment?
- Name
- Relationship
- Email Address
- Contact Number
- Company
- Company Email Address
Pick from a list (16)
- This is a WFH set-up and the shift schedule starts from 7AM to 4PM MNL time, Mondays to Fridays only. Are you able to work these hours?
- Were you referred to us by an existing staff member?
- Would you be open to weekend work if required?
- Wingman will be implementing a Productivity Tracker as part of our IT and Security onboarding. Are you comfortable with this?
- Are you willing to comply with BIR self-registration as part of the pre- employment process?
- How many years of Australian Loan Processor experience do you have?
- Have you worked with other international clients or teams, particularly from countries like: Australia, the United States, New Zealand or UK?
- If yes, which international clients or teams have you worked with?
- Are you familiar with lender processes, evaluation and pricing?
- Are you comfortable communicating with clients, vendors, and team members via call, text, email or other communication channels?
- Do you have a work from home location that has minimal noise, sufficient space, and can be closed off to others?
- I understand that as part of Wingman’s Cyber Security Program, system monitoring and safety tools will be installed. These tools help ensure that Wingman and its associates remain secure, and also support the generation of accurate timesheet data.
- Are you to provide the following pre-employment requirements: - BIR tax - NBI or Police Clearance - Government ID
- Please confirm that you understand your independent contractor agreement/contract will be under Singapore Law and the entity named Philippines Resources Pte. Ltd.
- Please confirm you accept your contract will be sent to you by our Singapore team and you may have to engage with them as well as the Philippines team for contract questions.
- I HEREBY AUTHORIZE Wingman Outsourcing to investigate my background and qualifications for purposes of evaluating whether I am qualified for the position to which I am applying. I consent to the processing of my personal information that are necessary and relevant to evaluate my application. I understand that Wingman Outsourcing may also utilize an outside firm/s to assist it in checking the veracity of information, and I specifically authorize such investigation by outside firms that may be hired by Wingman Outsourcing. I also understand that I may withhold my permission and that in such a case, no investigation will be done, and my application for employment will not be processed.
Written answers (5)
- Can you describe your experience with broking onboarding platforms and which systems you have used?
- Please briefly outline your relevant experience, including the types of clients you have worked with and the Loan Processor you have dealt with.
- Which CRM software have you used in your previous roles? Please list all the CRM tools you use daily. (e.g., Mercury CRM, Self-Employed, PAYG, HubSpot) and indicate your level of proficiency for each. (Beginner, Intermediate, Advanced).
- What day-to-day communication tools have you used? Please share your experience with any communication platforms (e.g., Slack, Microsoft Teams, Zoom) that you've utilized.
- Have you worked with lender-specific portals for submitting mortgage applications or managing client information? If so, please list the portals you have used. optional
Attachments (7)
- Specs of your device
- Main Internet Speed
- Back-up Internet Speed
- Please attach a picture of your equipment
- If yes, Please attach a picture of your work set-up
- English Proficiency Test Result
- Personality Test Result