Order Management Specialist - Supply Chain Center

Seniority Level: Entry level

#Talent

Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. Our portfolio of iconic brands includes global classics like Stella Artois and Corona, and well-known favorites such as Samson, Leffe, and Hoegaarden. We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.​
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That’s Who We Are: Come and OWN IT.

What's in it for you:

• Benefits for you and your family to help your physical and mental health
• Competitive parental leave and pension contributions (2,5%)
• 25 days holidays per year
• Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)
• A beer allowance to enjoy our brands
• Meal vouchers
• Employee networks to support diversity and inclusion
• Global Bonus
• 26 weeks paid leave for mothers

The Role:

As an Order Management Specialist, you will play a key role in ensuring customer orders are processed accurately and delivered on time. Working in a dynamic, international supply chain environment, you will collaborate with Customer Service, Logistics and Supply Chain teams to deliver an excellent customer experience. You will take ownership of operational performance, resolve order-related issues and contribute to continuous improvement initiatives that drive efficiency, service quality and business performance.

What will you be doing:

• Capture, validate, process and release customer orders received through multiple channels, including EDI, OCR, email, BEES and other systems, ensuring compliance with established customer, commercial and logistics requirements.
• Verify customer master data, logistics constraints, delivery requirements and pricing conditions, where applicable, to ensure accurate order processing.
• Monitor order status and proactively resolve order blocks, system exceptions, failed transactions and operational issues, ensuring orders are processed within agreed Service Level Agreements (SLAs).
• Work closely with Front Office, Inventory Deployment, Transport Planning, Commercial Supply Chain and Customer Service teams to support effective order fulfilment.
• Support delivery execution and invoicing readiness, helping achieve On Time In Full (OTIF) targets and meet customer expectations.
• Investigate operational issues affecting customer service performance, conduct root cause analysis and 5 Whys investigations, and implement corrective actions to improve accuracy and efficiency.
• Take ownership of assigned KPIs, monitor operational performance and produce reports and data analysis to identify trends, address issues and support business decision-making.
• Act as a first point of contact for operational escalations, providing timely support and helping resolve order management issues.
• Drive and support continuous improvement initiatives, process standardisation, knowledge sharing and operational excellence programmes to improve productivity and simplify ways of working.
• Support the testing, business validation, implementation and stabilisation of new systems, tools, process changes and automation solutions, acting as a point of contact for testing activities where required.
• Ensure compliance with established processes, controls and operational procedures, maintaining high standards of accuracy, customer service and productivity.
• Support cost-conscious decision-making and Zero Based Budgeting initiatives by identifying inefficiencies and helping prevent operational losses caused by order processing errors.

What you will bring:

• A degree in Logistics, a higher level of education or equivalent experience.
• 1–2 years of experience in Logistics or Supply Chain, preferably within FMCG, with experience in Customer Service, Order Management or Stock Management considered relevant.
• A good understanding of supply chain processes and end-to-end order fulfilment.
• Experience working in a shared services, multinational, process-oriented or multicultural environment would be an advantage.
• Advanced Microsoft Office skills, including Excel, Word, PowerPoint and Outlook.
• Experience with SAP or other ERP systems.
• Knowledge of Salesforce and reporting or data analysis tools. Experience with Power BI would be an advantage.
• The ability to create and use AI agents would be an advantage.
• Strong analytical thinking and problem-solving skills, with the ability to investigate issues, identify root causes and implement effective solutions.
• Strong decision-making skills, with the ability to manage competing priorities and work effectively under pressure in a fast-paced operational environment.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across teams and cultures.
• A strong ownership mindset, customer focus and attention to detail, with a commitment to delivering results and maintaining high standards.
• A continuous improvement mindset, with an interest in process standardisation, operational excellence and identifying opportunities to improve efficiency.
• The ability to work effectively as part of a team while taking responsibility for assigned tasks, KPIs and operational outcomes.
• Flexibility to adapt working hours to business needs, including team deadlines, seasonal activity and the bank holiday calendar of the country you support.
• Fluency in English, both written and spoken. Knowledge of another European language, such as French, German or Dutch, would be an advantage.

Build your career with us

We recruit for mindset, ambition, cultural fit, and growth opportunities.​
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UNIQUE CULTURE ​

We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.​

BRANDS EVERYONE LOVES ​

We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites. ​

GROWTH OPPORTUNITIES ​

Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.​

#LI-ABI ZoneEUR