Patient Case Coordinator I

Training is 8a-5p for the first 2-3 weeks
Must be flexible to work any shift between 8:00am – 8:00pm after training

Job Description:

• This role will be 100% taking inbound calls
• Healthcare experience is a requirement
• Call center experience is a plus and those with both call center healthcare experience is preferred

Details:

• Responsible for customer service and case management Answers basic clinical and program inquiries. Coordinates access to therapies through the patients' healthcare providers.
• Schedules and conducts appropriate follow-up based on each patient's situation.
• Facilitates access to appropriate support services, including reimbursement counseling, nursing hotline, and support.
• Processes incoming enrollment forms for program.
• Follows up via phone, mail, and/or fax for missing enrollment information.
• Supports payer research, health care policy library, and state management.
• Identifies other sources of health care coverage for patients through simple queries and use of PayerPlus database.
• Performs related duties as assigned.

• Ability to communicate effectively both orally and in writing
• Strong interpersonal skills.
• Strong organizational skills; attention to detail
• Ability to proficiently use computer and standard office equipment
• Working knowledge of Microsoft Office
• Basic understanding of payer eligibility and benefits Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management
• Ability to resolve associate issues effectively and efficiently

All your information will be kept confidential according to EEO guidelines.