Patient Family Representative II

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Part Time

Evenings

Schedule-

Monday-Thursday 5:00pm-9:00pm

Friday 5:00pm-8:00pm

Job Summary: The Patient Family Representative II greets patients and visitors upon arrival; and provides transportation for patients, visitors, and employees to on-campus locations throughout the health system. Additionally, this role monitors these areas for suspicious activity or circumstances and reports incidents to appropriate security personnel.

Minimum Education: High School Diploma or GED.

Licensure, Registration and/or Certification: A valid driver's license and a current Motor Vehicle Report that meets Saint Francis Health System guidelines are required.

Work Experience: Minimum 1 year of related experience.

Knowledge, Skills and Abilities: Ability to drive in a safe and defensive manner including in inclement weather. Proficient knowledge of safe driving laws and regulations. Ability to make quick decisions regarding the safety of patients and visitors. Effective interpersonal, written, and oral communication skills. Ability to work with minimal supervision. Exceptional customer service skills. Knowledge and ability to assist with minor motorist assist functions.

Essential Functions and Responsibilities: Greets patients and visitors upon arrival. Coordinates communication between staff members and volunteers to ensure patient and visitor needs are met. Assists patients and visitors with directions and information, by actively listening and responding to questions. Provides transportation in a health system owned vehicle of patients, visitors and employees from SFH - Yale campus to other locations within the health system. Assists with loading and unloading of personal items, as needed. Maintains daily transportation log by documenting trip information details. Inspects vehicle daily and reports any issues to supervisor. Provides concierge service to the members and guests of the Health Zone facility and observes surroundings including inside the facility and along the exterior perimeter. Reports any suspicious activity to security dispatch in a time-sensitive manner. Monitors health system parking areas for any activity that necessitates a response from security. Reports any such activity to security dispatch in a time-sensitive manner.

Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

Working Relationship: Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.

Special Job Dimensions: None.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Security Support - Yale Campus

Location:

Tulsa, Oklahoma 74136

Under the Oklahoma Medical Marijuana Use and Patient Protection Act (OMMA), a safety sensitive position is defined as any job that includes tasks or duties that the employer believes could affect the safety and health of the employee performing the task or others. This position has been identified as a safety sensitive position. This statute allows employers to lawfully refuse to hire applicants for safety-sensitive jobs or to discipline or discharge employees who work in safety-sensitive jobs if they test positive for marijuana, even if they have a valid license to use medical marijuana.