Product Owner II

Overview

The Product Owner II partners with business stakeholders and subject matter experts to identify business needs, evaluate opportunities, and validate product solutions. This role independently leads defined discovery and onboarding activities, analyzes stakeholder feedback and product insights, and translates findings into clear recommendations, requirements, and measures of success.

Working in collaboration with Product Managers, Product Owners, Business Intelligence Analysts, Product Coordinators, engineering teams, and business stakeholders, the Product Owner II helps ensure validated needs are reflected in product priorities, delivery decisions, adoption activities, and continuous improvement. The role initially supports AGS knowledge-management products and AI-enabled capabilities.

Essential Functions

• Partner with business stakeholders and subject matter experts to understand business challenges, user needs, processes, expected outcomes, and product opportunities.

• Lead defined discovery, onboarding, stakeholder-interview, workshop, and business-validation activities for new capabilities, business areas, and use cases.

• Document business needs, user challenges, use cases, workflows, business rules, assumptions, expected outcomes, and measures of success.

• Evaluate proposed use cases for business value, readiness, alignment, adoption considerations, and potential product fit.

• Analyze discovery findings, user feedback, adoption indicators, product usage insights, and recurring issues to identify patterns, risks, barriers, and improvement opportunities.

• Translate validated needs and analysis into clear recommendations, requirements, workflows, and supporting documentation for Product Managers, Product Owners, Business Intelligence Analysts, and engineering teams.

• Coordinate with Product Coordinators and content owners to ensure required knowledge and supporting materials are collected, organized, governed, and ready for onboarding.

• Support user testing and business validation to confirm delivered capabilities address intended needs, requirements, and outcomes.

• Develop and support product demonstrations, stakeholder communications, onboarding materials, and adoption activities.

• Communicate discovery status, decisions, dependencies, risks, unresolved questions, and recommended next steps to product and business stakeholders.

• Contribute business insights to product planning, prioritization, backlog refinement, and continuous improvement while promoting consistent discovery, validation, onboarding, and governance practices.

• Follow applicable responsible-AI, information-governance, data-privacy, security, and knowledge-management requirements

• Bachelor’s degree in Business, Information Technology, Product Management, Business Analysis, or a related field, or an equivalent combination of education and relevant experience.

• Two or more years of experience in product analysis, business analysis, product operations, consulting, process improvement, or a related role.

• Experience engaging business stakeholders and subject matter experts to understand needs, challenges, processes, and opportunities.

• Experience facilitating discovery, requirements-gathering, validation, user-testing, or user-feedback activities.

• Ability to analyze qualitative and quantitative information, identify patterns, and translate findings into clear use cases, requirements, and recommendations.

• Strong facilitation, written and verbal communication, problem-solving, and stakeholder-management skills.

• Ability to organize complex information, manage multiple workstreams, and communicate status, decisions, risks, dependencies, and next steps.

• Working knowledge of product-development practices and the software-development lifecycle.

• Ability to collaborate with cross-functional and geographically distributed business, product, and technology teams and influence without direct authority.

• Familiarity with Jira, Confluence, user research, process mapping, journey mapping, user acceptance testing, or product-adoption practices preferred.

• Experience with AI-enabled products, knowledge-management solutions, workforce solutions, talent acquisition, managed services, or related business processes preferred.

• Familiarity with responsible AI, information governance, data privacy, security, and knowledge-management principles preferred.

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

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