Product Service Support Representative Global Grade 10
Key Outputs
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
• Assist with quotes for parts, service, and equipment management solutions
• Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs
• Responsible for marketing after sales products and services
• Liaison between Barloworld and Key customer accounts, business planning and / budgeting planning
• Where possible inspect all failed machines/components/parts with technical rep and advise /train / educate customers accordingly
• Compile and submit a monthly report with forecasts attached to management
• Discuss machine and undercarriage inspection reports regularly with customers
• Responsible for selling Caterpillar marketing initiatives, parts quotations followed up and converted into sales
• Promote part sales through service, achievement of targeted budget and effective
• Expenses management.
• Achievement of Operations and customer monthly KPI’s
Qualification, Experience and Competencies
• Matric, B. Tech Sales/Marketing Diploma or certificate will be an added advantage
• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification) will be an added advantage
• 5 years Caterpillar experience as an artisan will be added advantage
• Workplace competencies business development skills and knowledge
• Sound business communication skills (Managerial and technical report writing critical in role)
• Sound technical knowledge of product brands and business communication skills
• Basic financial management skills, PC and Microsoft office knowledge
• Behavioural competencies: relations skills
• Problem solving, analysis, attention to detail, listening and influencing and negotiation skills