Public Area Attendant

About the role

The primary responsibility of the Public Areas Attendant is supporting our Housekeeping team in taking care of a building’s general sanitation, cleanliness & ambiance. Their duties include maintaining the cleanliness of all public spaces, removing linen and trash from guest rooms, maintaining the organization & cleanliness of storage areas, providing guests with items upon request, and supporting the Housekeeping team with cleaning duties to ensure rooms are clean & ready for check-in.

What you'll do

• Outside of room should be kept clean and tidy
• Empty trash for the entire room and public areas
• Deliver any requested amenities, linens, and supplies to guest rooms
• Maintain complete knowledge at all times of all hotel features/services, activities, and events. Responsible for ensuring all positions are knowledgeable all the same and able to engage/discuss with guests.
• Ensure all public areas of hotel are clean
• Deliver any lost and found items to appropriate area
• Be able to communicate effectively with guests and provide exceptional customer service
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Maintain complete knowledge of and comply with all department policies/service procedures/standards.
• Maintain positive guest relations at all times
• Resolve guest complaints and concerns to ensure guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Ensure storage and closets are stocked properly and maintain an organized layout.

Qualifications

• Previous experience in the hospitality industry preferred
• Must be team player
• The ability to multitask
• The ability to stand and walk for extended periods of time
• The ability to lift, push, and pull at least 40 pounds
• Excellent organizational and time management skills
• Must exhibit good judgment while performing under pressure.
• Must be dedicated to our goal of providing superior guest experiences.
• Must be able to utilize text/chat technology on a phone or tablet