Scheduling Coordinator

Work Schedule:

This is a full time position. The role is onsite with standard working hours of Tuesday-Saturday from 9AM-6PM. We believe in maintaining a healthy work-life balance while ensuring business needs are met.

• Coordinate and schedule patient appointments for pain management services, ensuring optimal clinic flow and provider availability
• Act as the primary point of contact for patients, guiding them through the booking process and next steps
• Liaise with healthcare providers, case managers, and WSIB representatives to ensure timely and accurate scheduling of assessments and follow-ups
• Coordinate with legal offices and lawyers who refer patients to the clinic, ensuring smooth intake and communication throughout the scheduling process
• Review and process referrals, ensuring all required documentation and approvals are in place prior to booking
• Maintain accurate and up-to-date patient records within the EMR system
• Follow up with patients regarding upcoming appointments, changes, or required documentation
• Manage cancellations, rescheduling, and waitlists to maximize clinic efficiency
• Ensure compliance with WSIB guidelines, timelines, and clinic protocols
• Provide administrative support to the clinic team as needed

Qualifications:

. Experience with processing insurance claims

· Strong organizational and multitasking skills with attention to detail.

· Excellent communication and interpersonal skills to interact with clients and team members.

· Proficiency in scheduling and EMR software.

· Ability to maintain a professional and positive demeanor in a fast-paced environment.

· Proficiency in Korean, Mandarin or Spanish is highly preferred.

Compensation:

The salary for this position ranges from $17-28/hr, depending on experience, with additional performance-based incentives and benefits.

Benefits:

· Competitive Compensation Package – Offering a salary that recognizes your skills and experience.

· Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.

· 401(k) Matching – Plan for the future with our generous 401(k) matching program.

· Aesthetic Industry Perks – Enjoy free and discounted services and products.

· Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.