Security Trust & Compliance Analyst
Insurance plays an important role in people’s lives, providing protection and peace of mind through life’s adventures and unexpected turns. In the moments that matter, people want to know their insurer is there for them. At Hi Marley, we help insurers deliver on that promise through communication that brings greater clarity and connection to the policyholder experience.
We are looking for a Security Trust & Compliance Analyst to be the person our customers and auditors rely on for accurate answers about how Hi Marley protects their data. You will learn our products and how we run them, answer security questionnaires, RFPs and due-diligence requests from insurance carriers, work with our auditors on SOC 2 and ISO evidence, and help keep our policies in step with what the market expects. This is an individual contributor role, reporting to the Director, Security, for someone who has done this work before and is ready to own a large share of it.
What You’ll Do:
- Product & Operations Knowledge: Learn how Hi Marley builds and ships software, runs AWS infrastructure, implements AI features, and operates its control environment, well enough to explain each accurately to our customers’ security, privacy, and compliance teams. Build working relationships with Product, Engineering, DevOps, and Security so you know whom to ask and notice when an answer has changed.
- Customer Trust & Due Diligence: Own carrier security reviews of Hi Marley, including questionnaires, third-party risk assessments, and follow-up requests, for new deals and renewals. Support Sales on the security sections of RFPs. Keep our answer library accurate and current and bring anything novel, such as new commitments, contract language, or control gaps, to Security and Legal for review.
- AI Governance & AI Due Diligence: Answer carrier questions about how Hi Marley uses AI, including which features rely on it, which third-party providers process data, how models are monitored and changed, and how customer data is handled throughout. Help build and maintain the evidence behind our AI governance program, aligned to ISO/IEC 42001 or the NIST AI RMF.
- Audit Support & Evidence Management: Be the day-to-day contact for our SOC 2 Type II and ISO auditors. Plan evidence requests, collect and organize evidence from control owners, interpret auditor requests and findings for the teams involved, and track remediation to closure.
- Policy & Control Development: Help maintain our information security, privacy, and AI policies so they hold up in SOC 2 examinations and ISO/IEC 42001 audits and match what carriers expect in contracts and questionnaires. Draft practical standards and guidelines, for Security leadership approval, that internal teams can follow day to day. Spot where documented practice and actual practice differ, and work with control owners to close the gap.
What We’re Looking For:
Required skills & experience
- 3–5 years of experience in security compliance, GRC, IT audit, or customer security assurance, ideally at a B2B SaaS company.
- Hands-on experience completing security questionnaires (SIG, CAIQ, and custom customer questionnaires) and the security sections of RFPs.
- Direct experience supporting a SOC 2 Type II examination, including evidence collection and auditor walkthroughs.
- Working knowledge of ISO/IEC 27001 or another management system standard, including how it is structured and audited.
- Enough technical understanding of cloud infrastructure (AWS), identity and access management, encryption, and the software development lifecycle to discuss them with engineers and explain them to non-technical readers.
- Clear, precise writing. You can describe a control in plain language without overstating it.
- Organized and comfortable running many requests against deadlines, working across Sales, Legal, Product, and Engineering.
Nice-to-haves
- Experience in insurance, financial services, or another regulated industry, including familiarity with NY DFS Part 500, the NAIC Insurance Data Security Model Law, or the NAIC Model Bulletin on the use of AI by insurers.
- Exposure to ISO/IEC 42001, the NIST AI Risk Management Framework, or other AI governance frameworks.
- Experience maintaining a risk register or a customer-facing trust center (e.g., Vanta, Drata, SafeBase, Loopio, Conveyor).
- Experience using AI tools to draft, check, and maintain questionnaire responses.
- Familiarity with privacy requirements and data processing agreements (e.g., CCPA/CPRA, PIPEDA).
- Relevant certifications, such as CISA, CISSP, CISM, or CRISC.
Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of $75,600 – $118,800, depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity.
In addition to base pay, we support your wellbeing and growth with:
- Equity grants for all employees
- 401(k) with a 4% employer match
- Medical, dental, vision, disability, and life insurance for employees working 30+ hours per week
- Monthly wellness and annual professional development stipends
- Paid parental leave
- Flexible Time Off to recharge, plus enjoy Wind-down Week, our annual year-end company shutdown
Who We Are:
Three core values guide how we work:
- Max Courage: Dream big, try new ideas, and take measured risks to maximize impact.
- Be Humble: Lead with appreciation, compassion, and openness to learn from anyone, anywhere.
- Ubuntu: Align behind a shared purpose to achieve our fullest potential together.
Life at Hi Marley combines meaningful work with clear expectations. We communicate openly and with care, stay curious, take ownership, and value every perspective. Our flexible, hybrid environment is built on trust, accountability, and mutual support—both at work and when life needs our attention.
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.