Job Description:

Dynamics 365 Human Resources

Position Summary

The Dynamics 365 Human Resources Consultant is responsible for designing, configuring, implementing, and supporting Microsoft Dynamics 365 Human Resources solutions to meet client business requirements. This role works closely with HR stakeholders, technical teams, and project managers to analyze business processes, recommend solutions, and deliver effective HR system implementations.

The consultant leads functional design activities, supports system integrations and data migration, and oversees key implementation phases, including testing, training, go-live, and post-implementation support. The role also identifies opportunities to improve HR processes and maximize the value of Dynamics 365 Human Resources.

Essential Job Functions

• Lead the design, configuration, and implementation of Microsoft Dynamics 365 Human Resources solutions based on client requirements and business objectives.
• Facilitate requirements-gathering sessions and solution-design workshops with clients and HR stakeholders.
• Conduct fit-gap analyses, map HR business processes, and recommend solutions that align with business needs and system capabilities.
• Develop and maintain functional design documents (FDDs), configuration specifications, process documentation, and other project deliverables.
• Configure HR functionalities, including employee and personnel management, positions and jobs, compensation, benefits, leave and absence management, performance management, and employee self-service.
• Support system integration with payroll, time and attendance, identity management, and other relevant enterprise applications.
• Coordinate HR data migration activities, ensuring data accuracy, consistency, and alignment with business requirements.
• Lead or support system integration testing (SIT), user acceptance testing (UAT), defect resolution, and deployment activities.
• Deliver user training and support change management activities to facilitate system adoption.
• Provide post-implementation support, troubleshoot functional issues, and contribute to system enhancements and continuous improvement.
• Maintain accurate documentation of system configurations, business processes, and functional solutions.
• Work closely with technical teams, project managers, and other stakeholders to ensure successful project delivery within agreed timelines and quality standards.
• Provide functional guidance and knowledge-sharing to team members and contribute to consistent delivery practices.
• Stay current with Microsoft Dynamics 365 Human Resources capabilities, product updates, and relevant industry best practices.

Technical Knowledge Requirements

• Strong knowledge of Microsoft Dynamics 365 Human Resources configuration and functional capabilities.
• Understanding of core HR processes, including personnel administration, organizational management, positions and jobs, compensation, benefits, leave and absence, performance management, and employee self-service.
• Experience conducting fit-gap analyses, business-process mapping, requirements gathering, and functional design documentation.
• Knowledge of HR system implementation methodologies, including testing, deployment, training, and post-go-live support.
• Understanding of HR data migration, data validation, and integrations with payroll, time and attendance, and identity management systems.
• Awareness of HR compliance requirements, employee data privacy, and data security principles.
• Familiarity with Microsoft Power Platform, including Power Apps, Power Automate, and Power BI, is an advantage.
• Knowledge of other HR systems, enterprise applications, and integration technologies is a plus.

Basic Qualifications

• Bachelor's degree in Information Technology, Computer Science, Human Resources Information Systems, Business Information Systems, or a related field, or equivalent practical experience.
• Typically, 6 or more years of relevant professional experience, including at least 2 years in a similar Dynamics 365 Human Resources consulting or implementation role.
• Hands-on experience implementing, configuring, and supporting enterprise HR applications.
• Experience working directly with clients to translate business requirements into functional system solutions.
• Demonstrated experience supporting implementation projects across multiple phases, from requirements gathering and solution design through deployment and post-implementation support.
• Microsoft Certified: Dynamics 365 Human Resources Functional Consultant Associate certification is preferred.

Soft Skills, Knowledge, and Abilities

• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and stakeholder-management skills, with the ability to explain technical concepts in business-friendly language.
• Strong client-facing and consulting skills, including the ability to understand business needs and recommend practical solutions.
• Ability to manage competing priorities, meet project deadlines, and work effectively across multiple workstreams.
• Strong documentation, organization, and attention-to-detail skills.
• Ability to work collaboratively with cross-functional teams and provide functional guidance to colleagues.
• Adaptability and a commitment to continuous learning and professional development.

Experience Requirements

Typically, 6 or more years of relevant industry experience, including at least 2 years in a similar role, with hands-on experience in Microsoft Dynamics 365 Human Resources implementation and support. Experience should demonstrate functional expertise across the implementation lifecycle, including requirements gathering, solution design, configuration, testing, integration, deployment, and post-go-live support.

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