Senior Executive - Front Desk Operations

Key Responsibilities

Front Desk & Reception Management

• Manage and oversee the main reception area, ensuring it remains organized, presentable, and welcoming at all times.
• Greet visitors, clients, and employees in a courteous and professional manner.
• Maintain visitor records and ensure proper entry and exit procedures are followed as per company policy.
• Issue visitor passes and coordinate with concerned departments for guest approvals.

Visitor Handling & Coordination

• Inform employees of visitor arrivals and coordinate meeting arrangements when required.
• Assist guests with basic information regarding office location, meeting rooms, or directions.
• Ensure smooth movement of visitors within the premises in line with security and administrative protocols.

Courier & Mail Management

• Coordinate and manage incoming and outgoing couriers at the main gate.
• Maintain courier registers/logs and ensure proper acknowledgment from concerned departments.
• Coordinate with security personnel for smooth courier entry and dispatch.
• Ensure timely distribution of courier packages and official documents to relevant stakeholders.

Administrative Support

• Handle incoming calls at the reception and direct them to the appropriate departments.
• Maintain reception registers, logs, and documentation related to visitors and courier movement.
• Coordinate with security and housekeeping teams to ensure reception and lobby areas are maintained.

Compliance & Security

• Ensure adherence to entry and exit procedures, courier handling protocols, and company policies.
• Report any irregularities or security concerns observed at the reception area to the Admin Head.

Key Skills & Competencies

• Good communication and interpersonal skills
• Professional appearance and demeanor
• Basic computer knowledge (MS Office, email handling)
• Ability to multitask and stay organized
• Strong coordination and customer service orientation

Qualification & Experience

• Graduate in any discipline preferred
• 1–3 years of experience in reception/front desk or customer-facing role preferred