Senior Manager, Network Operations

ABOUT THE JOB

The Senior Network Operations Manager is responsible for the design, deployment, and day-to-day health of the enterprise network. This leader directly manages three specialized teams the Global Network Operations Center (GNOC), the Telecommunications Design team, and the Network Site Deployment team. Serves as the primary escalation point for network reliability, infrastructure expansion, and observability across the organization. The ideal candidate combines deep technical expertise with proven people-management skills and the strategic mindset to align network capabilities with business growth.

WHAT YOU’LL DO

Leadership & Team Management

• Lead, mentor, and develop engineers and technicians across GNOC, Telecom Design, and Network Deployment disciplines.
• Set team goals, define performance expectations, conduct regular 1:1s, and drive a culture of continuous improvement and operational excellence.
• Partner with senior IT leadership to develop network roadmaps aligned with site growth, business objectives, and technology lifecycle plans.
• Build staffing models and succession plans to ensure GNOC coverage and project delivery capacity.

Global Network Operations Center (NOC)

• Oversee day-to-day network operations across the enterprise, ensuring rapid triage and resolution of network incidents and trouble tickets.
• Own the enterprise monitoring, alerting, and observability stack including platform selection, configuration, tuning, and continuous improvement of dashboards and alert thresholds.
• Drive incident response processes establish severity tiers, escalation paths, runbooks, and post-mortem frameworks to reduce mean time to resolution (MTTR).
• Define and enforce network configuration standards; maintain version-controlled configuration repositories for all managed network devices.
• Track and report on key NOC metrics (ticket volume, MTTR, SLA adherence, repeat incidents) and present findings to IT leadership.
• Coordinate change management for network modifications, ensuring proper review, approval, and communication to minimize business impact.

Telecommunications Design Team

• Lead the Telecom Design team in planning and engineering low-voltage infrastructure for new construction sites and renovations to existing facilities.
• Collaborate closely with Construction Project Managers, architects, and general contractors to integrate network and telecommunications infrastructure into building designs from initial planning through final commissioning.
• Establish and maintain design standards and specifications for structured cabling, MDF/IDF layouts, conduit routing, fiber pathways, wireless access point placement, and related low-voltage systems.
• Review construction drawings and submittals for network and telecom infrastructure accuracy; provide technical guidance and redlines as required.
• Manage telecom vendor and cabling contractor relationships
• Ensure all site designs meet applicable codes, standards (TIA-568/569, BICSI), and internal security and capacity requirements.

Network Site Deployment Team

• Direct the Network Deployment team in configuring, staging, shipping, and installing network equipment for new sites and technology refreshes at existing locations.
• Develop and maintain standardized deployment playbooks covering device configuration templates, staging checklists, cutover procedures, and post-installation validation steps.
• Coordinate closely with the Telecom Design team to ensure infrastructure is ready to receive active network equipment on schedule.
• Manage project timelines and resource allocation across simultaneous deployments; provide regular status updates to stakeholders.
• Ensure newly deployed sites transitions into GNOC support operations and monitoring

REQUIRED QUALIFICATIONS

• 10+ years of progressive experience in enterprise networking, with at least 3 years in a people-management role leading multi-discipline teams.
• Demonstrated expertise in LAN/WAN, routing and switching (BGP, OSPF, STP/RSTP), wireless networks, and network security fundamentals.
• Hands-on experience managing or overseeing a Network Operations Center, including ownership of monitoring and alerting platforms (e.g., SolarWinds, PRTG, Datadog, Grafana/Prometheus, or similar).
• Proven track record coordinating network infrastructure deployments for new facilities in partnership with construction or real estate teams.
• Solid understanding of low-voltage/telecommunications infrastructure standards (structured cabling, TIA-568/569).
• Strong project management skills with experience managing concurrent, geographically distributed projects.
• Excellent written and verbal communication skills; ability to translate complex technical concepts for non-technical stakeholders.
• Eligible to obtain and maintain a US Secret clearance.

PREFERRED QUALIFICATIONS

• Industry certifications such as CCNP or equivalent.
• Experience with network automation and infrastructure-as-code tooling (Ansible, Terraform).
• Experience with ITSM platforms (Jira Service Management) for ticket management and SLA reporting.
• Background supporting global or multi-region enterprise environments.
• Bachelor’s degree in Information Technology, Network Engineering, Computer Science, or a related field, or equivalent experience.

Core Competencies

Operational rigor - champions documentation, standards, and process discipline.

• Strategic thinking - balances long-range infrastructure planning with immediate operational demands.
• Team leadership - inspires and develops technical talent; builds high-performing, accountable teams.
• Stakeholder management - builds trust with Construction, Facilities, Security, and business leadership.
• Problem-solving - diagnoses complex, multi-layer network issues under pressure and drives rapid resolution.
• Adaptability - thrives in fast-paced environments with competing priorities and evolving technology landscapes.