Senior Systems Engineer
Summary
This hands-on Senior Systems Engineer role involves troubleshooting and configuring networks, infrastructure, cloud systems, and integrations like Microsoft 365 and JIRA. The engineer will handle escalated incidents, support API integrations, and ensure system security and reliability.
About the role:
Based in our St Leonards Office, our Senior Systems Engineer is the technical go-to within TOMRA’s Systems Team, working across everything from networks, infrastructure and cloud systems to integrations, Microsoft 365, JIRA, digital signage, CCTV and site connectivity.
This is a hands-on role that will see you troubleshoot complex issues, configure systems and networks, support API integrations, tackle escalated Level 2 incidents and help get new technology up and running. Along the way, you’ll work closely with both external technology partners and internal teams across TOMRA to keep our systems secure, reliable and performing at their best.
Please note that this role requires access to a vehicle to travel to sites as required.
Some of the duties you may perform include (But not limited to):
- Provide Level 2 configuration, troubleshooting and technical support across TCA’s systems, digital signage and third-party systems resolving escalated incidents and completing root-cause analysis (RCA) with permanent fixes
- Configure, test and support the technical setup of new systems and integrations including system configuration, integration build and testing, UAT support, go-live and hypercare working hands-on alongside vendors and the project team
- Troubleshoot site and system network connectivity -TCP/IP, DNS, routing, switching, VLANs, firewall rules and VPN access and define IP/VLAN/port and firewall requirements for new services (e.g. RVM sites, digital signage, CCTV and access-door networks), coordinating with Group IT/Security Team and external partners
- Configure and maintain existing and new system settings, user access and role-based permissions across supported platforms, including Microsoft 365 Products, other business applications/systems
- Configure and support JIRA workflows, permission schemes, notification rules and service-desk queues
- Support the digital signage platform, including media-player patching, OS/software upgrades with impact analysis, network isolation (VLAN/firewall) and CMS-based monitoring
- Automate routine administration and system KPI/reporting tasks through scripting, reducing manual effort
- Support security and access-control systems (access control and CCTV) for escalated issues and new-site commissioning
- Contribute to system audit and compliance activities, including access reviews and audit-ready evidence
- Develop and maintain SOPs, technical design documents (TDA/TDD/HLD/LLD), network diagrams, RACI matrices and disaster-recovery procedures
- Manage and triage work through the ticketing system, ensuring SLA compliance and accurate documentation
- Coordinate with vendors and Group IT for escalation and technical support, mentor Level 1 administrators, and support the wider Systems Team when needed to maintain cross-training and redundancy
What makes a great Senior Systems Engineer at TOMRA:
- A bachelor’s degree in computer science, Computer/Network Engineering, Information Technology, or a related discipline (or equivalent hands-on experience)
- Strong experience in a senior systems, infrastructure, or network engineering role, ideally within a multi-site enterprise environment
- Solid working knowledge of IT & Cloud networking - TCP/IP, DNS, routing, switching, VLANs, firewall rules and VPN with hands-on connectivity troubleshooting experience
- Demonstrated experience with API configuration and support (SOAP and REST) and system integration
- Proficiency in scripting and automation- for system administration and reporting automation
- Strong systems configuration and Level 2 troubleshooting skills across business applications, including incident handling and RCA
- Working knowledge of the Microsoft stack (Microsoft 365, Copilot, Microsoft Dynamics, SharePoint etc)
- Experience using and administering JIRA (workflows, permissions, service management)
- Strong technical documentation and stakeholder communication skills, with a flexible, hands-on approach
What's in it for you?
- Be part of a purpose-driven organisation making a real impact on sustainability.
- Work with passionate, collaborative teams in a supportive environment.
- Be a part of doing great things for the planet and communities!
Does this sound like you?! If so, we would love to hear from you!
Find out more about TOMRA at: www.myTOMRA.com.au Facebook, Instagram, X, and LinkedIn