ServiceNow Administrator

Location: Australia (Hybrid)

Type: Full-time

The ServiceNow Certified System Administrator plays a pivotal role in maintaining, managing, and supporting the ServiceNow platform within our cybersecurity firm. This position ensures that the platform remains secure, efficient, and adaptable to evolving business needs. As the primary point of contact for both internal and customer support tickets, the System Administrator oversees daily platform operations, implements configuration changes, sets up integrations, and sets up SSO connections. Their commitment to excellence ensures a stable, reliable environment for all users.

Summary

Key responsibilities

• Platform Administration: Oversee daily operations of the ServiceNow platform, including proactive system monitoring, comprehensive configuration management, and performance optimization to ensure maximum efficiency and uptime.

• User and Access Management: Administer user accounts, roles, and permissions to enforce robust access controls and safeguard data integrity.

• System Maintenance & Upgrades: Conduct routine maintenance, rigorously test and implement upgrades, and apply security patches to keep the platform current and secure.

• Customer ITSM Integration & SSO Setup: Collaborate directly with customers to configure ITSM-to-ITSM integrations via our custom integration platform, or configure seamless single sign-on (SSO) setups.

• Platform Support & Problem Management: Act as the primary support contact for internal employees and customers, efficiently addressing incidents, service requests, and troubleshooting platform-related issues.

• Documentation & Training: Develop and maintain comprehensive system documentation and provide targeted training to enhance user proficiency and maximize platform utilization.

• Process Improvement: Work closely with the ServiceNow Team Lead and external stakeholders to identify and implement operational enhancements that streamline processes and optimize the ServiceNow environment.

Technical Skills & Knowledge:

Minimum Requirements

• Certification as a ServiceNow System Administrator

• In-depth knowledge of ServiceNow platform administration, configuration, and maintenance best practices

• Working knowledge of ServiceNow scripting for workflow customizations and minor enhancements

• Familiarity with ServiceNow Client & Server APIs for integration support

• Strong analytical and troubleshooting skills, with an emphasis on proactive monitoring and problem resolution

• Excellent communication and teamwork abilities

• Capacity to manage multiple tasks concurrently and meet established deadlines

• Proactive mindset with strong problem-solving skills

Desirable Requirements

• Bachelor’s degree in computer science, Information Systems, or a related field

• At least 2 years of experience in ServiceNow system administration or a similar role

• Understanding of cybersecurity monitoring systems such as SIEM’s, EDR’s etc.

• Additional relevant certifications (e.g., ITIL, CSI, CISM)

• Experience with the CSM module

• Experience with the UI Builder

· Focusing on Clients and Customers.

· Working as One NCC.

· Always Learning.

· Being Inclusive and Respectful.

· Delivering Brilliantly.

Working Hours: The working hours are 0900-1730hrs Mon-Fri, and you would be expected to be working and contactable throughout those times. There is no scheduled out of hours work but may be required in emergency situations only.

Professionalism: Conduct yourself with professionalism, integrity, and ethical behaviour in all interactions and situations.

Proactive: Demonstrate a proactive approach to process improvement and process creation, ensuring conformity to the standards of the GMS Development Team.

Collaboration: Work well within a team environment, communicating effectively with colleagues from different departments and sharing insights to improve security posture.

Adaptability: Embrace changes in technology and processes, adapting to new challenges and learning quickly in a dynamic security landscape.

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

Come join us?

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

· Superannuation

· Leaves Benefits include but not limited to:

· Annual leave – 20 days

· Sick Leave & caregivers Leave – 10 days

· Marriage/Civil Partnership Leave (1 day)

· Moving Home Leave (1 day)

· Employee Assistance Program with access to confidential counselling support 24 hours a day, 7 days a week. This is a free service for up to 6 occasions per calendar year for you and your close family.