Student and Academic Services Manager

About the Role

As Student & Academic Services Manager, you will play a key role in ensuring efficient, compliant and student-centred operations across the student lifecycle.

You will be responsible for:

• Leading and developing a team of Student & Academic Services Officers
• Overseeing student administration and academic operations from enrolment through to completion and graduation-related processes
• Managing student records, timetabling, academic reporting and operational service delivery
• Supporting compliance with regulatory requirements and international student obligations
• Coordinating student complaints, appeals and academic administration processes
• Preparing operational reports and providing insights to support decision-making
• Driving process improvements, system enhancements and service excellence initiatives
• Building strong partnerships with academic leaders, professional staff, university stakeholders and corporate teams.

About You

• You are a capable operational leader with experience managing student administration, academic services or higher education operations teams.

  You will bring:

• Experience leading student administration, academic operations or related service functions within higher education, pathway education or a comparable sector
• Demonstrated people leadership experience, including coaching, performance management and team development
• Strong organisational skills and the ability to manage competing priorities and deadlines
• Experience maintaining high standards of compliance, governance and data integrity
• Expertise in complex timetabling and operational coordination
• Strong analytical and reporting capabilities
• Excellent stakeholder management and communication skills
• Experience leading process improvement, system implementation or change initiatives.

• Highly Regarded

• Experience within international education
• Knowledge of ESOS, the National Code and PRISMS requirements
• Experience using student management systems and Moodle
• Experience supporting audits, accreditation or quality assurance activities.

• Degree qualification and/or equivalent combination of qualifications and substantial relevant experience in higher education, pathway education &/or student administration environments.

• Demonstrated experience leading student administration, academic operations, compliance or comparable service functions.

• Proven experience leading and developing high-performing teams through periods of operational change and continuous improvement.

• Demonstrated ability to manage complex operational environments with competing priorities and deadlines.

• Strong understanding of student administration processes, academic operations and regulatory compliance requirements within the education sector.

• Proven expertise efficiently and accurately coordinating complex timetabling for large cohorts of students and classes

• Demonstrated experience developing and implementing operational policies, procedures and service improvements.

• Strong analytical capability, including experience interpreting complex data and preparing management reports.

• Demonstrated ability to identify operational risks and implement effective controls and governance practices.

• Highly developed stakeholder management, communication and influencing skills.

• Demonstrated experience leading projects, systems improvements or organisational change initiatives.

Why Join Taylors College Sydney?

• Lead a small, experienced and collaborative team
• Play a visible role within the Student Success leadership group
• Work closely with academic and operational leaders across the College
• Contribute to meaningful improvements that directly impact the student experience
• Join a respected education provider with strong links to The University of Sydney
• Convenient Waterloo campus location with excellent public transport access
• Competitive salary package of $105,000 – $115,000 plus superannuation.

Ready to Apply?

If you have a passion for student success, operational excellence and leading teams in an education environment, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role.