Transportation Technology Admin

Job Summary

The Transportation Technology Admin is a heavy support role focused on keeping systems up and running and responding to tickets through a ticketing system. In addition to daily system support, this role involves assisting with project standups as directed by the Transportation Technology Manager.

Principal Duties and Responsibilities

• Develops and maintains daily, weekly, monthly, and ad hoc reports to communicate performance metrics and financial results to management and outside parties

• Provides comprehensive support, maintenance, and training for critical transportation systems, including Shipper TMS, Private Fleet TMS, Fuel provider systems, ELD and safety systems, tablet hardware, and Mobile Device Management (MDM)

• Instructs and guides internal end users and outside carriers on the effective use of all systems within the supported transportation technology scope

• Monitors interface errors and collaborates with technical personnel to resolve issues, ensuring the ongoing maintenance of transportation software

• Maintains system data including FSC, lane benchmarking, carrier rates, equipment domiciles, user profiles, and user access

• Recommends system improvements to the Transportation Technology Manager based on user reports and feedback

Qualifications

• Preferred bachelor’s degree in Business, Computer Sciences/Technology, or other related discipline or equivalent

• Three to five years of experience in the transportation industry

• Strong knowledge of Microsoft Office products, particularly MS Excel and MS Access

• Prior experience with Transportation Management Systems, ELD/Telematics, Fuel Card Providers, MDM use and implementation, and Driver/Equipment Qualifications is a plus

• Demonstrated ability to adapt quickly to changing priorities, multitask effectively, and work efficiently in a fast-paced environment