Waiter

Scope and Objectives

This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette.

Key Deliverables and Responsibilities

• Ensure correct grooming standards are followed at all times

• Exceed guest satisfaction by knowing preferences and update profiles
• Maintain detailed knowledge of the restaurant menu & daily specials at all times
• To be familiar with the beverage service including glasses used and appropriates garnishes
• Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
• Anticipate and service of guests' requirements at all times
• Following up daily financial targets of area/division
• Use opening and closing checklist to ensure smooth opening and closing of the venue
• Ensure service stations are constantly cleared and re-stocked during service
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Present menus in a proactive manner
• To feel empowered and accountable within the work place
• Maintains the HACCP & FIFO standards as required by the regional governing body
• Follow Hotel Evacuation Policy in case of an Emergency
• Attend all necessary briefings and training sessions as instructed by the Manager
• Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel

• Proficiency in the English language
• Must be well presented and professionally groomed at all times
• Good communication and customer contact skills; good problem resolution skills
• Basic F&B product knowledge
• Good interpersonal skills and self-confident
• Guest oriented and service minded, with attention to quality
• Team player with strong interpersonal skills and attention to detail