Workday Payroll Managed Services Consultant
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Workday Payroll Managed Services Consultant based in India.
We are seeking a customer-focused Workday Payroll Managed Services Consultant to help organizations optimize their payroll operations through effective system configuration, troubleshooting, and ongoing functional support. In this remote, full-time role, you will serve as a trusted payroll specialist, partnering directly with clients to resolve issues, improve processes, and deliver reliable Workday solutions. You will work across payroll configurations, reporting, compliance-related workflows, integrations, and service delivery while supporting customers with varying business needs and levels of complexity. The role offers opportunities to deepen your Workday expertise, collaborate with experienced professionals, and contribute to continuous improvement initiatives. You will operate in a collaborative, learning-oriented environment where customer satisfaction, technical problem-solving, and dependable service are central to success. The position follows a standard working schedule of 1:30 PM to 9:30 PM IST, with flexibility required when customer needs extend beyond regular service hours.
Accountabilities
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Provide expert customer support: Act as a dedicated Workday Payroll specialist, advising clients on platform functionality, best practices, solutions, and instructions that address their operational requirements.
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Troubleshoot payroll issues: Work directly with customers to investigate, resolve, and prevent Workday Payroll issues while maintaining a high standard of customer service.
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Coordinate payroll integrations: Serve as a liaison between ADP and Workday, monitoring SmartCompliance activities and coordinating issue resolution to support accurate, reliable payroll processing.
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Configure payroll solutions: Set up and maintain Workday payroll components, reports, and related functionality according to customer requirements and the complexity of each engagement.
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Support implementation activities: Apply Workday implementation methodologies and assist with pre-production tasks, including executing test scripts, converting legacy data into Workday, and supporting readiness activities.
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Maintain service delivery standards: Meet service-level agreements, manage client requests efficiently, and work toward the expected quarterly average billability target of 80%.
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Manage multiple engagements: Balance competing client priorities and initiatives while maintaining accuracy, responsiveness, and clear communication.
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Collaborate across teams: Participate in internal training, share knowledge and practical learnings, and contribute to initiatives that improve team effectiveness and service quality.
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Support consultant development (manager-level responsibilities): Guide consultants in their Workday expertise and professional development, provide coaching, and manage escalations when required.
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Contribute to sales and project scoping (senior/principal-level responsibilities): Use Workday Payroll knowledge to help develop sales materials, assess customer requirements, and scope potential projects.
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Maintain availability and productivity: Be accessible throughout the standard service window of 1:30 PM to 9:30 PM IST and provide additional flexibility when operational or client requirements demand it.
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Payroll processing experience: At least one year of hands-on payroll processing experience is required.
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Payroll fundamentals: Working knowledge of payroll checklists, earnings and deductions, pay groups, general ledger, costing allocations, audit alerts, approval workflows, and security rules.
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Relevant systems experience: Experience with ADP or Workday Payroll is preferred, particularly in environments involving customer support or payroll operations.
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Workday Payroll certification: A relevant Workday Payroll certification is preferred.
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Workday customer engagement experience: Experience implementing, supporting, or managing Workday Payroll for customers of different sizes and levels of complexity is an advantage.
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Customer service orientation: A strong commitment to customer satisfaction, responsive support, and productive client collaboration.
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Organization and prioritization: The ability to manage several clients, requests, and initiatives simultaneously while maintaining attention to detail and meeting deadlines.
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Communication skills: Strong written and verbal communication skills, with the ability to explain technical or payroll-related issues clearly to different audiences.
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Relationship-building skills: A collaborative and professional approach that builds trust and confidence with clients, colleagues, and cross-functional stakeholders.
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Analytical problem-solving: The ability to investigate issues, evaluate alternative solutions, consider different perspectives, and respond effectively to customer expectations.
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Adaptability and continuous learning: A willingness to participate in ongoing training, develop new skills, and share knowledge with colleagues.
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Technical setup: A reliable internet connection with a recommended bandwidth of at least 20 Mbps.
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Work schedule: Availability to work remotely from India on a full-time basis during the standard hours of 1:30 PM to 9:30 PM IST, with flexibility beyond these hours when needed.
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Joining timeline: Candidates who are currently serving their notice period or can join no later than January 1, 2027, are being considered.
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Working environment: Comfort with extended periods of sitting at a desk and working on a computer.
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Remote work flexibility: A fully remote, full-time opportunity based in India.
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Company-provided equipment: A company-configured machine will be shipped to the selected candidate upon hiring.
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Continuous learning: Opportunities to participate in internal training, develop Workday Payroll expertise, and learn from colleagues.
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Career development: Potential to expand professional responsibilities through advanced consulting, team leadership, escalation management, and project-scoping activities, depending on experience and role level.
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Collaborative culture: An environment that values teamwork, knowledge sharing, customer relationships, and a sense of belonging.
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Meaningful customer impact: The opportunity to help organizations improve payroll processes, resolve complex system issues, and get greater value from their Workday solutions.
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Equal opportunity commitment: A workplace that supports fair employment opportunities.
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Candidate data rights: Candidates who are not selected may request deletion of their personal data.