IT SUPPORT ENGINEER / JUNIOR TECHNOLOGIST

The IT Support Engineer / Junior Technologist is based in our Kuala Lumpur office and looks after IT for the 1000heads APAC business, roughly 40 people across Kuala Lumpur, Sydney, Melbourne and Tokyo. The role splits three ways: around 40% is day-to-day IT support for APAC, around 10% is working with our global IT team in London and covering the occasional out-of-hours request, and the remaining 50% is spent on regional technology projects alongside our Technical Director, AI Specialist and Full Stack Developer.

On the support side you are the first port of call for anyone in APAC with an IT problem: passwords, laptops, accounts, meeting rooms, Wi-Fi. Our global IT team is eight to ten hours behind us, so most issues need to be diagnosed and fixed here, with escalation to London when it is needed. That means working with a good degree of independence, keeping a clear record of what you have done, and flagging problems early.

On the projects side you get to broaden your skillset. Depending on what the region is working on, that could mean helping build internal tools, supporting the technical side of a pitch, testing new AI tooling, or helping keep our on-premise AI hardware and cloud environment running. You are learning this side of the role from people who do it every day, not carrying it alone.

This role suits someone with strong IT knowledge and a genuine desire to broaden their skillset. You are good at support, patient with people who are not techn