NOC Analyst

Job Title: NOC Analyst

Overview:

We are seeking a highly motivated NOC Analyst to join our Network Operations Center team. This role focuses on proactively monitoring, analyzing, and running routine health checks. The ideal candidate will identify potential issues before they impact business operations, perform trend analysis, and collaborate with technical teams to drive preventive actions.

Roles & responsibility:

• Basic Troubleshoot network, servers, Desktop, Laptops, and infrastructure health using monitoring tools.

• Resolve backup issues and perform restore testing 

• Identify potential issues, performance degradation, and capacity risks before they impact services.
• Analyze alerts, trends, and recurring incidents to recommend preventive actions.
• Escalate critical incidents and support major outage management activities.
• Monitor service availability and ensure adherence to operational SLAs.
• Generate health, performance, and capacity reports for stakeholders.
• Collaborate with Infrastructure, Network, Cloud, Security, and Service Desk teams.
• Maintain accurate documentatio