NOC Analyst

Overview:

We are seeking a highly motivated NOC Proactive Engineer to join our Network Operations Center team. This role focuses on proactively monitoring, analyzing, and running routine health checks. The ideal candidate will identify potential issues before they impact business operations, perform trend analysis, and collaborate with technical teams to drive preventive actions.

Roles & responsibility:

• Proactively monitor network, server, cloud, and infrastructure health using monitoring tools.
• Identify potential issues, performance degradation, and capacity risks before they impact services.
• Analyze alerts, trends, and recurring incidents to recommend preventive actions.
• Perform initial troubleshooting and coordinate with technical teams for issue resolution.
• Escalate critical incidents and support major outage management activities.
• Monitor service availability and ensure adherence to operational SLAs.
• Generate health, performance, and capacity reports for stakeholders.
• Optimize monitoring thresholds, alerting mechanisms, and operational processes.
• Collaborate with Infrastructure, Network, Cloud, Security, and Service Desk teams.
• Maintain accurat