Customer Service Host

Job title: Customer Service Host

Location: Stansted Airport

Rate of pay: £4.12 per hour

Shifts – 4 on 4 off, 35 hours per week

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To greet and check in all assisted passengers at the passenger assistance areas ensuring that high standards

of service are maintained. The Check-in agent should ensure that they provide all passengers with

legendary service, assess requirements of the passenger.

• To operate the check-in desk (landside, airside or pre-immigration) meeting and greeting the

passengers from 1st contact.

• Assign tasks to team members.

• Ensure that all passengers are booked into the ABM Airport Inform system.

• Ensure amazing customer service is provided to all assisted passengers at each point.

• Ensure you fully adhere to the SLA times for all passengers in all areas

• Expedite a smooth transfer throughout the terminal.

• Ensure all passengers are in the system and closed with comments were needed.

• Ensure all CSAs communicate with you immediately after arriving at the Desks.

• Immediately report any equipment faults and record job report numbers to the Duty Managers.

• Immediately report and reco