Customer Support Specialist
About ACD
For more than a century, AIA Contract Documents (ACD) has supported architecture, engineering, and construction professionals by delivering a shared industry standard to align parties on a project.
What began in 1888 with the development of standardized construction contracts has evolved into a comprehensive suite of contract tools and foundational workflows that not only shape how the industry works today, but uniquely position ACD to help firms navigate construction’s growing complexity.
In a world driven by scale, fragmentation, and AI-generated decisions that prioritize speed over a clear understanding of risk, ACD serves as a trusted anchor, ensuring project participants can reduce disputes and negotiations, while achieving faster alignment and more predictable outcomes for the future.
Position Summary
At ACD, great support means more than answering questions or closing tickets. Our Product Support & Customer Care Specialists are the frontline experts customers rely on to navigate our software, troubleshoot challenges, and keep their work moving forward. You will be a primary point of contact by phone, email, and chat, combining empathy and clear communication with curiosity, sound judgment, and hands-on software problem-solving.
