Systems Support Associate
About Ackermann Group:
Since 1938, the Ackermann Group has a long history in real estate development and property management that has continued to grow and thrive in the Midwest region. Our guiding principles of collaboration, commitment to a personal approach, and delivering above expectations are paramount to who we are as an organization. We believe in and are dedicated to our employees and invest in passionate individuals who want to be a part of a vibrant and community-focused culture.
What we’re looking for:
We are seeking a Systems Support Associate to join our team at our corporate headquarters in Cincinnati, Ohio. As a Systems Support Associate at Ackermann Group, you will oversee IT technical support functions for the Company, including end-user computing, core enterprise software, and network and security infrastructure Additional responsibilites include:
Yardi Application Support:
- Help desk & triage: Answer incoming support requests, track trouble tickets, and solve user problems.
- System troubleshooting: resolve software errors, ledger discrepancies, and configuration issues or escalate them to Yardi tier 2/3 support.
- Access & Security: Mana
