Customer Success Manager, Medical & Health Sciences Education

Partner with the Higher Education Programs Preparing Tomorrow’s Healthcare Professionals.

The best customer relationships begin with trust: understanding what a partner is trying to achieve, helping them work through difficult challenges, and showing up with insight when it matters.

At Acuity Insights, those conversations happen in a uniquely meaningful context. We partner with medical and health sciences programs as they educate and develop the people who will become tomorrow’s healthcare professionals. Our Program Experience products help institutions manage complex academic programs, understand their data, and support learners throughout their journey.

As our next Customer Success Manager, you’ll build trusted partnerships with program leaders, educators, and administrators, helping them realize meaningful value from Acuity’s products while uncovering new opportunities to deepen those relationships over time.

This is a Customer Success role where helping customers realize long-term value naturally leads to renewals, growth, and lasting partnerships. Our strongest partnerships grow because customers trust our guidance, see meaningful outcomes, and choose to deepen their relationship with us over time.

You’ll also join at an important moment for our Customer Success team. We’re creating greater focus between Customer Success, Implementation, and Support so our CSMs can spend more of their time understanding their partners, st