Strategic Customer Success Manager, Australia & New Zealand

Shape Customer Success in a higher education market with momentum.

Some Customer Success roles ask you to step into a well-established portfolio and follow a proven playbook.

This one gives you more room to shape what comes next.

You’ll take ownership of a growing portfolio of university partners across Australia and New Zealand, helping them get meaningful value from Acuity’s products, data, research, and insights.

That includes Casper, our established situational judgment assessment used by higher education institutions around the world, alongside newer products and capabilities we’re beginning to bring to market. As our portfolio grows, you’ll help partners understand what’s possible, connect their needs to the right solutions, and identify where those partnerships can deepen over time.

You’ll also have the opportunity to extend your impact beyond your customer portfolio, helping build our regional presence while growing the business already there.

You’ll spend time with partners in person. Build relationships across institutions and the broader higher education community. Represent Acuity at conferences and industry events. Bring local insight and perspective into a Canadian-founded company growing internationally. And help shape how we support and grow a market that already has strong momentum, but is still early in its potential.

This is a role for someone who likes to think strategically and stay close to th