Support Engineer - .NET
Albi (albiware.com) a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration companies with the technology they need to scale and grow their businesses.
As our customer base continues to grow, we are expanding our global support organization to ensure customers receive reliable, timely, and high-quality technical support.
We are looking for a Support Engineer to join our Karachi-based team. This is an entry-level engineering role that works closely with Support Specialists and senior engineers to troubleshoot, fix, and resolve customer issues. You will work directly on production-impacting problems, contributing code fixes, data corrections, and configuration changes under established processes and guidance.
This position supports U.S. business hours, from 9 am to 5 pm Central Standard Time.
Key Responsibilities
- Partner with Support Specialists to investigate, troubleshoot, fix, and resolve customer-reported technical issues.
- Diagnose root causes by analyzing application behavior, logs, and data.
- Implement code fixes in .NET-based applications for well-scoped, low-to-medium complexity issues, following established development and deployment processes.
- Write and execute SQL queries, including safe bulk operations (updates
