Customer Support Agent (Freelancer)

Are you a fluent French and English speaker who cares deeply about how people feel when they ask for help? Are you excited to learn how high-performing support teams operate at scale?

This role gives recent ALX graduates hands-on experience in customer operations, structured problem-solving, and scalable support systems. You will learn how to deliver a high-quality, human support experience while mastering the operational discipline that powers it behind the scenes.

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous cour