Lead Strategist, Customer Success Strategy and Operations
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.
Appian is looking for an experienced Customer Success Strategy and Operations professional to join the Chief Customer Office's team. In this role, you will lead a portfolio of adoption and customer satisfaction programs and strategic initiatives that directly shape how our enterprise customers experience value with Appian. You will serve as a trusted partner to Customer Success leadership - helping define objectives and strategy, building scalable processes, and driving measurable improvements across the customer lifecycle. This is a high-impact, cross-functional role that sits at the intersection of data, strategy, and customer advocacy. It requires equal parts strategic vision, operational rigor, and cross-functional influence and the ability to contribute to a team that continuously raises the bar for how enterprise customer success is defined and delivered.
This role is based at ou
