Technical Support/Solution Engineer - Enterprise Solutions (TW or JP or KR)

About Appier 

Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180).
Visit www.appier.com for more information.

 

Task of the role

• Responsible for day-to-day customer care and administration of Appier’s products.
• Respond to escalated technical questions about Appier’s products globally by using written communication channels.
• Troubleshoot technical issues and solve the issues by close communication with developers.
• Develop internal tools and scripts to streamline operations and visualize/analyze data.
• Provide advice and solution of Appier’s products to customers and colleagues from technical aspects, which may include AI-powered solutions with help from the data science team.
• Contribute to new feature enhancements.
• (plus) Strong oral and written communication skills in Japanese or Korean or English.