Technical Support Specialist

TECHNICAL SUPPORT SPECIALIST

Mogli Technologies provides a cloud-based native Salesforce application for SMS and WhatsApp communications, along with expert Salesforce implementation services, to a diverse range of clients, including global education organizations, nonprofits, social ventures, foundations, international development organizations, and commercial businesses. Our user-friendly products and robust functionality, combined with our dedicated team, have earned us the loyalty of clients worldwide. We are a close-knit, high-trust team dedicated to accelerating our clients' global success.

The Technical Support Specialist role is critical to the overall success of Mogli, our clients, and our business partners. You will be the first line of defense for clients experiencing technical issues with our products, the Mogli SMS & WhatsApp application. You'll also have the opportunity to deepen your knowledge of Salesforce administration, configuration, and other products on the AppExchange. This role is a great fit for someone who is curious, a quick learner, and solution-focused when it comes to client needs.

What we hold sacred around here:

Empathy: A powerful characteristic that’s about being in tune, seeing, knowing, and understanding others while also relating as a human in a tech-minded world. Listen. Ask questions