Senior Customer Success Manager
Competencies
Our team comes from diverse backgrounds, the common denominator is drive and ambition. You've spent a minimum of 5+ years in high-performance environments like management consulting, enterprise sales, or a fast-growth startup, where clear thinking, fast execution, and accountability to outcomes were non-negotiable. You have a proven track record managing a portfolio of enterprise customers and have been consistently promoted and entrusted with increasing responsibility. You bring strong business acumen, genuine curiosity about AI and the SaaS landscape, and a winner's mentality with a track record in competitive sports, academics, or other arenas that proves you're top talent who rises to every challenge.
Commercially focused: you think in terms of revenue and business outcomes and can engage with senior enterprise stakeholders on the metrics and strategies that impact their bottom line
Comfortable owning the full outcome: you connect product adoption to measurable business impact and view customer outcomes as a direct reflection of your work
Self-directed and adaptable: you take initiative without waiting for direction, learn quickly, and thrive when given autonomy and accountability over strategic accounts
