Senior Customer Success Manager
About the Role
Tavus customers are building products and experiences with conversational AI. Getting from a signed contract to a successful deployment takes more than access to the platform. Customers need clear priorities, a workable implementation plan, and a partner who understands what they are trying to accomplish.
You will report to our Customer Lead and take ownership of an existing portfolio of customers, helping them move through implementation, adoption, and renewal. You will run the day-to-day relationship, coordinate technical partners, and keep customer commitments moving.
This is a hands-on individual contributor role with meaningful independence. Your portfolio will include ongoing implementations and established customers between renewal cycles. You will inherit unfinished work, build trust with customers, and establish a clear plan for what happens next.
What you will do
Own your portfolio. Build relationships with the people using, implementing, and buying Tavus. Understand their business objectives, success criteria, decision process, and reasons to renew.
Turn customer goals into working plans. Establish milestones, owners, dependencies, and decision d
