Customer Success Manager (Vietnamese or Chinese speaker)
About AppsFlyer
AppsFlyer is a global leader in mobile measurement and marketing analytics. With 25+ offices worldwide, we help the world’s top brands grow smarter through data. Our culture is built on ownership, empathy, and a relentless focus on customer success.
We believe in local empowerment backed by global excellence, and our Bangkok team is a key part of our APAC presence.
About the Role
We’re looking for a Customer Success Manager to join our Bangkok office and support a portfolio of Enterprise customers. This is a high-ownership role focused on driving product adoption, solving problems proactively, and maximizing customer outcomes.
As the face of AppsFlyer to your accounts, you'll serve as a trusted advisor, product expert, and growth partner, ensuring that customers extract real value and renew with confidence.
What You’ll Do:
- Manage the post-sales relationship for a portfolio of customers across Thailand and the SEA regions.
- Lead onboarding, training, and enablement sessions to set customers up for long-term success.
- Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.
- Run Executive Business Review
