Senior Support Engineer
What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.
Do you enjoy solving complex technical problems?
AppsFlyer is looking for a technically savvy rock star who understands the value of being customer-oriented, and can deliver exceptional support services to our customer base.
The right candidate should be a natural problem-solver and a strong communicator. This person will work in close collaboration with AppsFlyer’s R&D, Customer Success and Product Teams. This role will engaged in cross department projects and strongly influence the product's evolution by providing valuable feedback to help shape the future of our product development.
What you'll do:
- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
- Serve as point of contact for customer escalations and ensure customer issues are resolved meticulously
- Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests
- Enrich our client knowledge base with relevant technical info
