Customer Support Lead (Onsite)
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
The Customer Support Lead of Global Return Operations serves as a key operational resource for the RMA Customer Support team, supporting the day-to-day execution of return-related customer support activities. The selected candidate will help coordinate team priorities, provide guidance on complex and escalated requests, train and support team members, and ensure consistent execution of established return processes.
The Customer Support Lead will act as the first point of operational escalation for the team and work closely with the Customer Support Supervisor to identify process gaps, improve documentation, strengthen team knowledge, and maintain a high level of service for internal and external customers.
