Customer Success Manager — Voice and Video Contributor

HeyMilo Labs | Remote | Independent Contractor | $40–$100 per hour

HeyMilo Labs is looking for experienced customer success professionals to participate in paid, recorded conversations with peers. You’ll discuss how to manage customer relationships, debate account strategies, and work through the tradeoffs behind difficult customer decisions.

These conversations will help train and evaluate AI systems.

What you’ll do

• Discuss onboarding, implementation, product adoption, account health, renewals, and expansion.

• Debate how to approach situations such as low adoption, an unhappy executive sponsor, a missed implementation milestone, or a renewal at risk.

• Explain and defend an account strategy, including the assumptions behind it.

• Challenge another participant’s recommendations, ask clarifying questions, and consider alternative approaches.

• Discuss customer expectations and product limitations using fictional or anonymized examples.

What we’re looking for

• Professional experience in customer success, implementation, strategic account management, or professional service